How ManageEngine helped Celtic Manor Resort accomplish centralized IT endpoint management and hassle-free IT service delivery

BUSINESS CHALLENGES

The Celtic Collection is a group of hotels and resorts offering luxury accommodations, event venues, and golf courses, with seven different locations across the UK, including the iconic Celtic Manor Resort. The business faced concerns over a poor deployment system that was susceptible to data loss. So, the IT team wanted to ensure visibility into all devices connected to the business. Furthermore, disordered ticketing mechanisms and change approvals weakened their service management.

To find the right solution to combat IT vulnerabilities, the Celtic Manor Resort singled out two ManageEngine products: Endpoint Central for unified endpoint management and ServiceDesk Plus for service request management.

TAKEAWAYS

• Reduced manual hours with the automated patch deployment and approval mechanism.
• Channelized logging of incidents with defined SLAs and technician auto-assign.
• Streamlined change approval process and implementation in the business.
• Integrated asset management and ticketing system under a single console.

MANAGEENGINE PRODUCTS

SERVICEDESK PLUS

ServiceDesk Plus is the unified service management platform from ManageEngine, the enterprise IT management division of Zoho Corporation. Built on industry-recommended IT service management (ITSM), ServiceDesk Plus comes packed with contextual IT and business integrations that help service desk teams better align with their organization’s business objectives. With native enterprise service management capabilities and unrestricted extensibility offered through low-code scripting, ServiceDesk Plus helps organizations design, deliver and support their business and IT services. It comes in three editions and is available in 37 different languages. To learn more about ServiceDesk Plus and its features, please visit

ENDPOINT CENTRAL

Endpoint Central is a comprehensive Unified endpoint management (UEM) solution for managing and securing highly diversified device deployments, from servers, desktops, laptops, mobile phones and tablets to POS machines, OEMConfig devices and other IoT endpoints. It provides heterogeneous OS support; end-to-end life cycle management of devices, both traditional and modern; robust remote support; and endpoint security capabilities using a single agent and workflow. Available both on-premises and as a SaaS tool, Endpoint Central is used by more than 23,000 enterprises globally and integrates with many third-party ITSM and IAM tools. For more information, visit

ABOUT MANAGEENGINE

ManageEngine is the enterprise IT management division of Zoho Corporation. Established and emerging enterprises—including 9 of every 10 Fortune 100 organizations—rely on ManageEngine's real-time IT management tools to ensure optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has offices worldwide, including in the United States, the United Kingdom, the United Arab Emirates, the Netherlands, India, Colombia, Mexico, Brazil, Singapore, Japan, China and Australia, as well as 200+ global partners to help organizations tightly align their business and IT. For more information, please visit the company site, follow the company blog and get connected on LinkedIn, Facebook, Instagram and Twitter.