ECSO 911 keeps Southern Oregon safer with ManageEngine's unified IT solutions
OpManager addressed visibility gaps by monitoring critical systems and endpoints.
Log360 prevented a brute-force attack that would have been difficult to identify and prevent manually.
Endpoint Central offloaded manual tasks, freeing up time for the team to build out larger cybersecurity initiatives.
Previous issues like $100,000 in damage from a generator leaking fuel are no longer a concern.
Without ManageEngine, we would have to hire more personnel and it's just not something that's attainable for us right now. We're a small organization. ManageEngine has allowed us to free up time to do other tasks such as a cybersecurity initiatives.
Corey Nelson
IT manager at ECSO 911
Case study highlights
Emergency Communications of Southern Oregon (ECSO) 911 is the emergency dispatch center for Jackson County, Oregon. ECSO 911 dispatches fire and police vehicles throughout the region, including Crater Lake National Park. Its IT department, led by IT Manager Corey Nelson, is just a two-person team that handles everything from building out new security initiatives to troubleshooting devices and running system reports. When the safety of the region is on the line, ECSO 911's IT department needs to be agile.
Prior to ManageEngine, the IT team at ECSO 911 ran into costly equipment issues, manually patched devices all over the county, and had to create custom scripts to run reports on its endpoints. Additionally, it had licenses to several expensive platforms that offered similar capabilities to ManageEngine. The team realized ManageEngine could help reduce manual processes, operational costs, and toggling between so many programs. ECSO 911 made the switch to ManageEngine.
ECSO 911 implemented Log360, OpManager, Endpoint Central, and ServiceDesk Plus. Besides consolidating its IT services in a single ecosystem, choosing ManageEngine gave the IT team a single point of contact for support issues.
The platform was also a cost-effective way to improve IT health and efficiency. With Log360, logs are now aggregated into a centralized dashboard to assess security risks. Endpoint Central enables the team to monitor, patch, and remote control all endpoints. Finally, ServiceDesk Plus enables ECSO 911 to coordinate help tickets with local authorities.
To learn more about ECSO 911's success with ManageEngine, download the case study
INDUSTRY
Public safety
HEADQUARTERS
Jackson County, Oregon
CUSTOMER SINCE
2022
TYPE OF BUSINESS
Emergency dispatch center
Corey Nelson
IT manager at ECSO 911
Join the movement and share with the community how ManageEngine has benefited you and your business.
About ManageEngine
ManageEngine is a division of Zoho Corporation and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit www.manageengine.com.
More stories
The Atlanta Hawks deliver seamless game day technology and elevated fan experiences with ManageEngine's unified solutions
Contrans Group automates help
desk tasks and derives business
intelligence with ManageEngine.
Lakeside Process Controls
accelerates IT digital maturity
with ManageEngine.
X
X