ManageEngine improved inventory tracking, patch deployment, and operational efficiency.
Dedicated onboarding support set them up for success quickly and effectively.
Service Desk Plus created self-service support that reduced inbound tickets and improved response time.
Log360 integrates with other tools to detect threats and monitor their sensitive networks and endpoints.
The suite of ManageEngine products we use is great for log collection, analysis, and reporting. Basically, it removes a lot of the manual legwork involved in seeing the big picture of what's going on.
Donald Hess,
Security Operations Manager
Case study highlights
LaBella Associates is a premier architecture, engineering, and construction firm headquartered in Rochester, New York. With nearly 2,000 employees, the firm manages projects ranging from civil transportation to critical energy infrastructure. LaBella's classified work with these clients requires their IT department to keep sensitive data secure across their network and devices. Managing so many employees and their endpoints takes a lot of time and energy. It requires automated monitoring and user-friendly tools.
Before partnering with ManageEngine, LaBella dealt with many time-consuming processes. For instance, they had to manually review server logs to identify security threats. As the company grew, this became unsustainable. They needed a scalable, automated process to manage their security and workload. With ManageEngine, they found an affordable, unified solution that could automate threat detection, streamline their ticketing, and improve patching without breaking the bank.
Since partnering with ManageEngine in 2011, they have implemented a suite of products including ServiceDesk Plus, EventLog Analyzer, Endpoint Central, Log360 with UEBA, ADSelfService Plus, ADManager Plus, and ADAudit Plus. Integrated together, these tools increase cybersecurity visibility and provide support for a range of IT issues.
With Log360 acting as a central dashboard, Security Operations Manager Donald Hess can monitor their entire network and all its endpoints from a single window. Another powerful pairing is ServiceDesk Plus and Endpoint Central. Cloud Services Manager Jason Robideau uses these platforms to support the company's 2,000 employees and update critical patches remotely. Other tools like ADAudit Plus automate routine tasks that are too time consuming for the small IT department to do manually.
Today, ManageEngine is an invaluable partner that has helped shape LaBella Associate's growth. Beyond automating repetitive tasks and unifying IT processes, ManageEngine's support organization provides white-glove services for the team. From dedicated onboarding to continued support, LaBella found an IT partner that helped them scale more efficiently and affordably.
To learn more about LaBella Associates' success with ManageEngine, download the case study.
Sharp Indonesia
INDUSTRY
Architecture,
Engineering,
Construction
HEADQUARTERS
Rochester, New York
CUSTOMER SINCE
2011
EMPLOYEES
2,000
Donald Hess,
Security Operations Manager
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