Oglethorpe University automates user-onboarding through ManageEngine’s super-productive IT management solutions

Critical IT demands highly secure solutions and a pragmatic approach to keep the systems up and running. The IT team at Oglethorpe University understood that and decided to introduce ManageEngine solutions to their system to help them take control of their IT. Initially, Oglethorpe started with ManageEngine’s ServiceDesk Plus and slowly landed with Endpoint Central and ADManager Plus. 

Sheila Gonzalez, the IT systems administrator of Oglethorpe University, faced issues with onboarding users into the Active Directory. The time and tension it took to run long powershell scripts and commands made Gonzalez look for options that would make all this brisk and foolproof. That’s when Oglethorpe’s IT team hand-picked ManageEngine’s ADManager Plus tool.

This identity governance and administration (IGA) solution streamlines user management operations such as creation, delegation, modification, deletion, and automation for bulk user accounts in the AD. Gonzalez is delighted to use ADManager Plus as it helps their team automate AD critical tasks without any lapse. With the ADManager Plus, one can also manage multiple attributes of users through the reactive user account management feature.  

Another tool from ManageEngine that has spiced up the team’s ticket management system is the ServiceDesk Plus. Though the whole incident management system is not new, and the IT systems administrator has worked on various other tools before, Gonzalez adds ServiceDesk Plus is of greater value. Through automatic ticket assignments and delegations, the IT team at Oglethorpe reduces delays in resolving issues. The users can get a clear vision of their tickets and roles, which turns out to be an efficient way to handle tickets. 

Evading the minute loophole in a security system is essential to maintaining harmony in the IT infrastructure. Considering this a severe threat, ManageEngine’s Endpoint Central was also put in place to secure and manage the endpoints in the organization to detect and remediate vulnerabilities, avoid data theft, blocklist unsecured applications, and any other potential risks. 

Along with the ManageEngine tools already in use, the IT team is actively looking to implement Log360 in their business to prevent rather than throw a reactive approach at incidents.