Sensible Data’s journey
to automation: A case
study in efficiency

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Saw a considerable drop in service outages

Increased

efficiency

Centralized

management

of IT assets

Less time

needed to set up

workstations

Company profile

Sensible Data is an information and telecommunication services company based in Rome, Italy. Since 1996, Sensible Data has assisted customers in all phases of development and IT management.

With a team of qualified professionals in design, implementation, and management of applications, network and systems management, and security consultancy, Sensible Data provides IT outsourcing services that guarantee security and business continuity.

Marco noted, “ADManager Plus is extraordinary for managing Active Directory with countless templates and tools.”

—Marco Piatoni, Provisioning and Deployment Manager

Sensible Data

INDUSTRY

IT consulting

HEADQUARTERS

Rome, Italy

BUSINESS TYPE

B2B

EMPLOYEES

1-50

PRODUCTS IN FOCUS

Endpoint Central

Log360

ADManager Plus

Business challenges

Sensible Data faced several operational hurdles before adopting ManageEngine’s suite of solutions. With a team of 24 professionals managing complex provisioning and deployment projects, the company struggled with:

Manual and repetitive tasks: Daily operations required significant manual intervention, leading to inefficiencies and increased room for error.
Lack of automation: A growing need for automation and streamlined workflows to manage IT assets efficiently.
Limited control: Challenges in achieving comprehensive oversight over clients’ IT environments.

Having been with the company since 2002, Provisioning and Deployment Manager Marco Piantoni witnessed these struggles first-hand. “We needed a product or suite of products that could deliver automation and full control over all the assets we manage,” he said.

Marco Piatoni

Provisioning and Deployment Manager, Sensible data

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The solution

To overcome these challenges, Sensible Data adopted ManageEngine’s robust platform of IT management tools. The decision was based on ManageEngine’s reputation for offering easy-to-implement, efficient, and comprehensive solutions supported by exceptional technical assistance.

Our Key Products

Sensible Data utilized Endpoint Central to manage the IT assets of multiple clients effectively. Both versions of Endpoint Central (On-Premises and Cloud) have enabled successful OS deployment for Sensible Data's clients also, improved the management of clients' assets. ADManager Plus simplified the management of Active Directory environments, even those distributed across multiple locations. Additionally, it enabled technicians to perform daily tasks with ease, thanks to its intuitive models and analytics tools. ManageEngine Log360 improved log analysis and incident tracking across various contexts, and enhanced the IT team's ability to address security incidents quickly.

Streamlined IT processes, enhanced experiences

Everything, from creating and managing tickets to logging incidents, seemed complex and demanding until the firm onboarded ManageEngine ServiceDesk Plus, a unified service management tool. The tool came bundled with a plethora of practical features, such as problem management, change management, and asset management, which helped streamline the Combined Authority's IT operations.

The tool's problem management module allowed technicians to dig to the root cause of incidents and fix issues faster, even before users encountered them. The change management module created a significant difference in the number of major incidents that were raised and also enabled quick and efficient tracking of IT changes.

“Endpoint Central has proven to be an incredibly efficient tool for managing all our client assets.”

—Marco Piatoni, Provisioning and Deployment Manager

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About ManageEngine

ManageEngine is a division of Zoho Corporation, and a leading provider of IT management solutions for organizations across the world. With a powerful, flexible, and AI-powered digital enterprise management platform, we help businesses get their work done from anywhere and everywhere—better, safer, and faster. To learn more, visit www.manageengine.com.

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Sensible Data’s journeyto automation: A case​study in efficiency