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SK Finance sees a drastic
increase in productivity with 
the deployment of 
ManageEngine tools

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Quickly resolved
ticketing issues
Enhanced
productivity
Promptly addressed
network failures
Patched assets
on time

SK Finance, a non-banking finance company (NBFC), faced several issues within its IT infrastructure, which hindered daily operations and affected service delivery to its customers. Stay on this page to know how the company tackled the challenges effectively and achieved customer excellence.

“I personally feel like the entire product portfolio of ManageEngine is easy to understand and easy to deploy. So yeah, I am very much confident, and the best part is that ManageEngine is working so well.”

-Janak Rajput
AVP IT, SK Finance

Company profile

SK Finance is one of the largest NBFC companies in India, serving individuals, businesses, and enterprises. This financial institution has more than 530 branches with operation spanning rural and semi-urban areas in north, west, and central India. It aims to cater to the growing financial needs of the customers by offering home loans, car loans, two-wheeler loans, tractor loans, etc.

SK Finance

INDUSTRY
Financial services
HEADQUARTERS
India
TYPE OF BUSINESS
B2M
EMPLOYEES
10,001+
PRODUCTS IN FOCUS
ServiceDesk Plus
OpManager
Endpoint Central
Mobile Device Manager Plus

Business challenges

Belonging to the BFSI sector, SK Finance had challenges in managing the overall IT infrastructure and performing daily functions. As a financial institution, the company deals with customers’ sensitive data and prioritizes security over others. The company wanted a solution that complies with the latest regulations and helps them stay protected against cyberattacks to achieve data privacy and customer trust.

Janak Rajput

AVP IT, SK Finance
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  • janak-rajput
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The help desk technicians at the firm were swamped with IT tickets, and they found it arduous to track and categorize the issue type. As a result, the tickets were not resolved on time, and employees’ stress levels significantly increased. In addition, the company frequently experienced service failures due to the lack of the right cybersecurity tools to help manage network devices and servers.

How did ManageEngine help?

SK Finance started assessing leading products in the market to address the day-to-day operational challenges its IT administrators face. It also checked for Gartner’s recommendation for the BFSI sector and, after deliberate evaluation, singled out ManageEngine.

Before choosing ServiceDesk Plus, ManageEngine’s unified service management platform, the company was using a tool to resolve IT tickets. Unfortunately, that tool did not match the users’ requirements and collapsed, leaving the tickets unresolved.

After the adoption of ManageEngine ServiceDesk Plus, the technicians got an overview of the tickets, such as the number of incoming tickets, ticket type, etc. The staff was delighted with the tool’s performance as they were able to resolve the tickets on time, and their productivity soared. Not only did they experience positive outcomes, but they also got access to many new features that were missing from other vendors.

“To be very frank, the implementation of ServiceDesk Plus was very quick, and it was easy to deploy in our infrastructure. Within two to three training sessions, our technicians understood the product’s working mechanism, and we did not face any difficulties during implementation.”

— Janak Rajput

AVP IT, SK Finance

“To be very frank, the implementation of ServiceDesk Plus was very quick, and it was easy to deploy in our infrastructure. Within two to three training sessions, our technicians understood the product’s working mechanism, and we did not face any difficulties during implementation.”

— Janak Rajput

AVP IT, SK Finance

Another issue that troubled the organization was frequent service disruptions. As a customer-facing company, it was crucial for SK Finance to be available 24/7. Whenever there was a service failure, there were no proper mechanisms to notify the technicians, and due to this, the company failed to serve customer requests.

The firm wanted to put an end to this issue, so it took up the free product demo and enforced OpManager, a network performance monitoring solution, into its network without any further ado. With this tool, the staff streamlined the process of managing the servers and network devices and received timely alerts, helping them to act quickly in the event of service failure.

Data privacy and security are the backbone of SK Finance. To ensure all the devices within its infrastructure are protected from external threats, the organization deployed Endpoint Central, ManageEngine’s unified endpoint management solution, and Mobile Device Manager Plus, a comprehensive mobile device management solution from ManageEngine. With these solutions, the systems and other devices were patched on time, and the assets were protected against cyberattacks.

ManageEngine products’ easy-to-configure and easy-to-understand nature have instilled confidence in Rajput, which is why he would recommend them to anybody. Also, they are evaluating ADManager Plus and ADAudit Plus to send audit reports on time to the management.

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About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT.

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