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WAISL Limited chose ManageEngine solutions to run their complex airport IT operations efficiently

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Quickly resolved
IT tickets
Automated patch
deployment
Reinforced
IT security
Gained visibility
into device health
Tracked network
performance
in real time

Quickly resolved IT tickets

Automated patch deployment

Reinforced IT security

Gained visibility into device health

Tracked network performance in real time

WAISL Limited, an airport IT infrastructure management company, encountered major challenges in countering security breaches and other cybersecurity issues. This case study reveals how ManageEngine solutions helped WAISL Limited streamline its airport IT operations.

“If I were to describe ManageEngine to my friends, I can say it in two or three words. It simply works. Just buy it.”

- Kalidasan Shanmugakani
Cybersecurity program director and chief security officer
WAISL Limited

WAISL Limited

INDUSTRY
IT services and IT consulting
HEADQUARTERS
India
TYPE OF BUSINESS
B2B
EMPLOYEES
501 - 1,000
PRODUCTS IN FOCUS
ServiceDesk Plus
OpManager
Applications Manager
Analytics Plus
Vulnerability Manager Plus
AD360

Company profile

A leader in managing end-to-end airport IT services, WAISL Limited funneled its years of expertise into providing a world-class experience for its customers and passengers. From entry to flight onboarding, the company manages all the IT touchpoints. However, running end-to-end IT operations is a complex and challenging job, and WAISL Limited is at the forefront of that domain.

Kalidasan Shanmugakani

Cybersecurity program director and chief security officer, WAISL Limited
00:00
  • kalidasanshanmugakani
    00:00

Business challenges

Airports are one of the most complex ecosystems, and providing IT services requires specialized skills and knowledge. To optimize the efficiency of IT operations, WAISL Limited wanted a solution to manage and underpin such a critical infrastructure.

Unlike any other industry, airports have zero tolerance for cybersecurity issues and breaches, since they not only tarnish the brand image and cause financial losses, but also endanger lives. Therefore, it is of utmost importance for the company to have access to a wide variety of products to ensure a digitally safe environment for its customers.

How did ManageEngine help?

The company was looking for products to oversee and remotely manage functions. For almost a year and a half, they evaluated 1,900 parameters and vendors in the space, not just ManageEngine. So, what made WAISL Limited choose ManageEngine? After rigorous evaluation, ManageEngine topped the list after a very long, drawn-out process. Shanmugakani praises the tool’s ease of implementation, intuitive and easy-to-use interface, fantastic after-sales support, and ManageEngine’s customer-centric approach.

WAISL Limited utilizes ServiceDesk Plus for ticketing, along with OpManager and Applications Manager for assessing the performance of servers, networks, and IoT devices, and Analytics Plus for real-time reporting. Also, the company wants to onboard SIEM products like Log360 and will be evaluating other ManageEngine products in the near future.

Unpatched systems were a serious security threat identified by the organization, which, if ignored, could become a source of data breaches. To tackle this issue effectively, the company deployed the AD360 suite of products in addition to Vulnerability Manager Plus. With this adoption, the systems were up-to-date, and the company’s security posture significantly improved.

“ManageEngine has been our trusted partner in running airport IT operations in some of the most challenging, some of the largest airport infrastructures in India and across the world.”

- Kalidasan Shanmugakani

Cybersecurity program director and chief security officer
WAISL Limited

“ManageEngine has been our trusted partner in running airport IT operations in some of the most challenging, some of the largest airport infrastructures in India and across the world.”

- Kalidasan Shanmugakani

Cybersecurity program director and chief security officer
WAISL Limited

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About ManageEngine

ManageEngine is a division of Zoho Corporation that offers comprehensive on-premises and cloud-native IT and security operations management solutions for global organizations and managed service providers. Established and emerging enterprises—including nine of every 10 Fortune 100 organizations—rely on ManageEngine’s real-time IT management tools to ensure the optimal performance of their IT infrastructure, including networks, servers, applications, endpoints and more. ManageEngine has 18 data centers, 20 offices and 200+ channel partners worldwide to help organizations tightly align their business to IT.

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