This page contains information on the support lifecycle of each version of Cloud Security Plus. After every major release, we support the previous version for a considerable period, allowing users to plan their upgradation or migration effectively. After a version reaches its End of Support, it will no longer receive technical support or security updates from Cloud Security Plus.
A support lifecycle denotes the period from when a version is available for download to when it is no longer supported by Cloud Security Plus. When a version reaches its EOS, Cloud Security Plus no longer provides security updates, non-security updates, features, enhancements or technical support. Shortly after a new version is released, an EOS announcement is made for its previous version on this page. We declare EOS to replace the older versions with a better and more secure version of Cloud Security Plus. EOS will be announced 6 months prior to the effective retirement date, so that the users can plan and execute the version upgradation accordingly. Cloud Security Plus strongly encourages users running the older version to shift to the latest version.
Cloud Security Plus will not be liable for any security or performance issues caused by EOS versions. Cloud Security Plus's ability to deliver a seamless experience depends on your cooperation to upgrade to the latest version whenever it is available.
| Version | Build Nos. | Year of Release | Support/Maintenance Ends on |
| Cloud Security Plus 4.0 | 4000 - 4008 | Feb 2017 | Feb 2020 |
| Cloud Security Plus 4.1 | 4100 - 4115 | Apr 2018 | Apr 2022 |
| Cloud Security Plus 4.1 | 4116 - 4150 | Feb 2021 | Dec 2023 |
| Cloud Security Plus 4.1 | 4160 - 4170 | Feb 2023 | Dec 2024 |
| Cloud Security Plus 4.2 | 4200 and above | March 2024 | Supported currently |
The EOS Policy is intended purely for the benefit of Cloud Security Plus customers, to gain value for their purchase. As business needs evolve, we update our versions over time to provide better service. We expect our users to cooperate fully and upgrade to the latest version.
A: Yes. We have announced end of support (EOS) only for the earlier versions. You can continue to use the older versions at your own risk. However,your Annual Maintenance and Support will not be renewed for these versions and technical support will not be provided beyond the dates mentioned.
From the time of a version's release, it will be fully supported for a minimum of 12 months or more. As new versions are released, previous versions are supported for a certain period of time, then pushed to End of Support.
The EOS of a version will be announced 6 months before its last support date. This way, users will be able to use this time to plan and execute the upgradation process.
Yes, all the upgrades are free (provided you have Annual Maintenance and Support for the current period).