Configure the billing for your ManageEngine CloudSpend account in a variety of ways to meet different needs. This section elaborates on the core concepts of the pricing and licensing models adopted for CloudSpend, and helps you to plan with your cloud cost in mind.
ManageEngine CloudSpend pricing is based on your cloud spend and the plan tier that supports it. You can choose:
Each plan covers a defined spend range. You can move to a higher plan as your usage grows.
This table helps you understand how CloudSpend pricing works across different plans. Monthly billing means you pay every month at the standard rate, while annual billing offers a lower monthly equivalent cost and is billed once per year. The examples show which plan fits based on your cloud spend, making it easier to identify the right tier.
If your usage grows beyond the supported limit of a plan, you will need to upgrade to continue using the service.
How are the monthly spend examples calculated?
For plans with annual cloud spend limits, the example monthly cloud spend is estimated by dividing the annual limit by 12. For example, a plan that supports $100,000/year is equivalent to an average cloud spend of about $8,333/month.
| Plan | Cloud spend limit | Monthly billing | Annual billing | Example scenario |
| Free | Up to $3,000/month | $0.00 | $0.00 | Your monthly cloud spend is around $2,000, so the Free plan is sufficient. |
| Lite | Up to $100,000/year | $29/month | $25/month | Your annual cloud spend is about $80,000, so the Lite plan is a good fit. |
| Starter | Up to $100,000/year | $69/month | $62/month | Your annual cloud spend is within $100,000, but you need the additional features like more data retention period, number of accounts, and MSP support. In this case, you choose the Starter plan. |
| Professional | Up to $250,000/year | $159/month | $144/month | Your annual cloud spend grows to about $220,000, so you should move to the Professional plan. |
| Elite | Up to $500,000/year | $249/month | $225/month | Your annual cloud spend is around $400,000, making the Elite plan suitable. |
| Enterprise | Up to $1 million/year | $399/month | $359/month | Your annual cloud spend is about $700,000, so the Enterprise plan is the right choice. |
| Custom Pricing | Above $1 million/year | Custom | Custom | Your annual cloud spend exceeds $1 million, so contact us for a custom plan. |
CloudSpend plans are defined by the maximum cloud spend they support. While most plans specify an annual spend limit, you can estimate your expected monthly cloud spend by dividing the annual limit by 12. This helps you choose the right plan whether you pay monthly or annually.
For example, if a plan supports up to $100,000 per year, its equivalent monthly cloud spend is approximately $8,333 ($100,000 ÷ 12).
| Plan | Annual cloud spend limit | Approximate monthly cloud spend |
| Free | Up to $36,000/year* | Up to $3,000/month |
| Lite / Starter | Up to $100,000/year | Up to $8,333/month |
| Professional | Up to $250,000/year | Up to $20,833/month |
| Elite | Up to $500,000/year | Up to $41,667/month |
| Enterprise | Up to $1 million/year | Up to $83,333/month |
| Custom Pricing | Above $1 million/year | Above $83,333/month |
| Plan | Monthly total (1 year) | Annual billing total | Savings |
| Lite | $348.00 | $300.00 | $48.00 |
| Starter | $828.00 | $744.00 | $84.00 |
| Professional | $1,908.00 | $1,728.00 | $180.00 |
| Elite | $2,988.00 | $2,700.00 | $288.00 |
| Enterprise | $4,788.00 | $4,308.00 | $480.00 |
Add-ons let you increase your plan's cloud spend coverage without switching to a higher plan. This is useful when your usage grows gradually or if you have short-term spikes in cloud spend.
You can extend your plan with additional coverage based on your needs. Add-ons are not available for Free and Lite plans.
| Add-ons | Monthly billing | Annual billing |
| $100,000/year | $69/month | $62/month |
| $250,000/year | $159/month | $144/month |
| $500,000/year | $249/month | $225/month |
| $1 million/year | $399/month | $359/month |
Example
If you are on the starter plan (up to $100,000/year) and your usage increases to $150,000/year
The following examples show how to choose a plan based on your cloud spend and when an add on can help extend your existing plan.
| Your annual cloud spend | Current plan | Scenario | What you should do |
| $18,000/year (about $1,500/month) | Free | Your monthly cloud spend is well below the Free plan limit. | Continue with the Free plan. |
| $36,000/year (about $3,000/month) | Free | Your monthly cloud spend is at the Free plan limit. | Upgrade if your monthly spend consistently exceeds $3,000. |
| $55,000/year | Lite | Your cloud spend fits comfortably within the Lite plan. | Choose Lite for the lowest cost. |
| $95,000/year | Lite | Your spend is close to the Lite plan limit and the included features meet your needs. | Continue with Lite. |
| $95,000/year | Lite | Your spend is within the same limit as Lite, but you need additional features such as MSP support, more accounts, or longer data retention. | Choose Starter instead of Lite. |
| $125,000/year | Starter | Your cloud spend has grown slightly beyond the Starter plan limit. | Add a $100K/year add-on to extend your coverage to $200K/year. |
| $180,000/year | Starter | Your increased cloud spend is expected to be temporary. | Continue with Starter and add a $100K/year add-on. |
| $220,000/year | Starter | Your cloud spend exceeds the Starter plan limit. | Upgrade to the Professional plan. |
| $320,000/year | Professional | Your cloud spend has temporarily increased beyond the Professional plan limit. | Add a $250K/year add on to increase your coverage to $500K/year. |
| $470,000/year | Elite | Your cloud spend fits within the Elite plan. | Continue with the Elite plan. |
| $620,000/year | Elite | Your cloud spend has temporarily exceeded the Elite plan limit. | Add a $500K/year add on to extend your coverage to $1 million/year. |
| $900,000/year | Enterprise | Your cloud spend fits within the Enterprise plan. | Continue with the Enterprise plan. |
| $1.4 million/year | Enterprise | Your cloud spend has temporarily exceeded the Enterprise plan limit. | Add a $1 million/year add on to extend your coverage to $2 million/year. |
| Above $2 million/year | Enterprise | Your cloud spend is beyond the standard plan offerings. | Contact the sales team for a custom pricing plan. |
If you purchased CloudSpend using a Purchase Order (PO), you can continue using your current pricing until your PO expires. Once your current PO reaches the end of its validity, your subscription will be moved to the new slab based pricing model. Our sales team will contact you and help you choose the plan that best fits your cloud spend.
If you're subscribed using a credit card, you can move your subscription to the new slab based pricing model from your next billing cycle with assistance from our sales team. The new pricing model offers a simpler and more predictable way to pay for CloudSpend. Instead of your subscription cost increasing as your cloud bill grows, you pay a fixed subscription fee based on the plan you choose. This makes it easier to estimate your CloudSpend costs and can also help reduce your subscription expenses.
How to upgrade a CloudSpend account?
The CloudSpend account can be upgraded from free to paid, either by adding a credit card or by adding Purchase Order (PO) credits.
What is a freemium CloudSpend account?
When the cumulative cloud bill is below $3,000/month, you have a freemium CloudSpend account to use. In a freemium account, your cloud bills will be synchronized with CloudSpend. You can gain a high-level insight of your cloud spending using spend analysis, and segment your costs according to resources using Resource Explorer. However, to avail all the benefits of our product, like setting up Cost Centers, Budgets or schedule reports, you need to upgrade your account.
What is a free CloudSpend account?
On few scenarios related to non-payment of CloudSpend bills, we can proceed to suspend your CloudSpend account to a free account. In such cases, you can view your previous cloud bills that have been parsed until the date, but the future cloud bills will not be synchronized until the payment is completed.
What is a downgraded account?
When a paid CloudSpend account is downgraded to a free account, future cloud bills will not be synchronized. Plus, if the downgraded account has no activity for 30 days, the account billing data alone will be removed. Nevertheless, the configuration details like billing configuration, reports, budgets, or any cost analytics performed previously will be available for reference.
How many months of historical cloud bills can be viewed?
As an evaluation user, you can view the cost analytics for the last three months using your CloudSpend account. If you need more than three month's worth of data, contact our support team (cloudspend-support@site24x7.com). The support team will re-parse your cloud bills for the applicable account and retrieve the cost details for those months.
If you are on a paid subscription, the historical bill processing starts from the bill processing start date you provided while integrating your account with CloudSpend. When the bill processing date isn't provided, CloudSpend will process the bills available in the AWS or Azure account.
The user has an evaluation account for 30 days, e.g., from March 15 to April 15. When will the billing begin?
The CloudSpend reports would be chargeable from the next month after the expiry of the evaluation period. The billing in such a case will be by negating the March and April months and will be delivered in the next month i.e. from May. The April month bill will be processed and charged in May.
What happens if a user doesn't pay after the evaluation period?
In such a scenario, the user resources will be suspended and your account will be a free account. Your cloud bills will not be synchronized.
How are payments processed if payment is with credit card?
For users billed under the old pricing model(Pay-as-you-go), the monthly CloudSpend charges will be directly deducted from your credit card, thereby ensuring reliable, hassle-free payment processing every month.
What are PO credits and how are they used?
For users billed under the old pricing model(Pay-as-you-go), Purchase Order (PO) credits can be used to pay your CloudSpend bills by adding credits to your CloudSpend account. The following are a few scenarios that may arise while using PO credits:
(1) If there is a credit balance in your account that is greater than 0 and is less than the previous charge.
We consider this to be an “insufficient credits” balance in your CloudSpend account.
For example, consider a credits balance in your account amounting to $30. If you were previously charged $50, we would recommend you that add credits to your CloudSpend account since we consider it to be insufficient for paying that $50 charge in full.
(2) If your account has a negative credit balance but previously you had been charged, and if the negative balance is 6x more than your previous charge.
Unfortunately, we will be downgrading your CloudSpend account.
(3) If there is no credit balance in your account, previously you had been charged, and the absolute value of your balance credit is greater than the previous charge.
Considering that you were previously charged and your credit balance is in negative, we will recommend that you add more credits.
What happens when a user hasn't paid for 2 months after the evaluation period, but pays in the third month? How are the charges incurred?
The billing will include the 2 months as well. For example, considering a user starts the evaluation period in January, but upgrades the account in April. Then charges will accrue from February to April, and the bill will be delivered on May 15th.
How is charging done for Site24x7 Cost Centers customers?
For a cost centers, the billing will be collectively delivered for the aggregate CloudSpend accounts.
What happens in an overwrite scenario?
For users billed under the old pricing model (Pay as You Go), suppose you were initially billed $4,500. If you believe this amount is incorrect, we can reparse your cloud bill. If the reprocessed bill shows that the actual cost is $5,000, an additional $500 will be added to your bill. This additional $500 will be charged based on the applicable pricing tier, which is 1% in this case.
How will upfront charges be billed in a month at CloudSpend?
For users billed under the old pricing model(Pay-as-you-go), upfront charges are excluded from the monthly bill. For example, if you purchase a Reserved Instance for three years with an upfront payment of $7,000 and your total monthly bill is $50,000, the $7,000 upfront charge will be excluded. You will be charged only $43,000 for that month.
How does the Azure account get billed if the billing time spans between two months (e.g., Sept. 7th to Oct. 6th)?
If your billing period is between September 7 and October 6,The Azure account will be charged for the month of September on October 15, and for the month of October, the account will be charged on November 15.
This means your actual Azure invoice (Sept. 7 to Oct. 6) will be divided so that the bill for September 7-30 will be included in the October CloudSpend bill and the bill for October 1-6 will be included in the November bill.
How does the cost account get billed if the actual billing currency is different than USD?
Let's say if the actual billing currency is Euro for your cloud account. In this scenario, the bill will be converted to USD based on the conversion rates from the open exchange rate. The exchange rate of the last day of the previous month will be the conversion rate that will be used across CloudSpend for the current billing month.
For example, let's assume that you have three integrated cost accounts with CloudSpend: Internal IT, Development, and Production. Let's say that the billing currency for Internal IT and Production cost accounts is Euro and the billing currency for Development cost account is USD.
Bill amount before conversion:
| Cost account | Month | Cloud bill per month |
|---|---|---|
| Internal IT | March | €1.000,56 |
| Development | March | $2,198.79 |
| Production | March | €3.500,24 |
Bill amount after conversion:
Note that the conversion rate from EUR to USD in March, 2024 was 1.080598
| Cost account | Month | Cloud bill per month (Billing value*Conversion rate) |
|---|---|---|
| Internal IT | March | €1.000,56*1.080598 = $1,081.20 |
| Development | March | $2,198.79*1 = $2,198.79 |
| Production | March | €3.500,24*1.080598 = $3,782.35 |
According to the above example, the aggregate cloud bill after conversion across all three cost accounts is $7,062.34 for the month of March. Therefore, you will be charged based on the applicable Lite or Starter plan.