Frequently Asked Questions

1. What is CloudSpend?

CloudSpend is a SaaS-based cloud cost management solution that helps organizations gain a comprehensive understanding of their cloud infrastructure costs.

2. Who should use CloudSpend?

Everyone from developers, IT admins, financial analysts, to CIOs can leverage CloudSpend to dive deep into their cost data and identify trends and cost drivers.

3. Who can access CloudSpend console?

CloudSpend leverages the existing ManageEngine and Zoho organization user roles to manage access. Currently, the apps shortcut icon would only be available to the Super Admin and Admin (both Site24x7 roles). If you're running a Site24x7-MSP account, then you need to be the MSP Admin to gain access to the CloudSpend console.

4. How CloudSpend collects AWS spend data?

CloudSpend leverages the Amazon S3 APIs to download the AWS Cost and Usage Report CSV file(s) from the specified Amazon S3 bucket. Once done, it parses the individual line items-unique combination of AWS service, usage type, and estimated charges to build the various views in the dashboard.

5. How frequently does CloudSpend check for updates in your billing data?

CloudSpend will continuously check for new updates and additions to the billing data every 1 hour. So, you get to view the most up to date information.

6. How long does it take for CloudSpend to collect billing data?

For cloud accounts with a small footprint, it would take anywhere between 15 to 30 minutes for CloudSpend to parse current month and previous months billing data. For larger cloud accounts it could even take up to 24 hrs.

7. How far back can I access historical data for AWS Cost and Usage Reports (CURs) or Data Exports?

In AWS, the CUR file will keep a record of all months since it has been activated. However, if you just recently activated the report (in the last nine days), then it will only have the current month's data in it.

8. Can CloudSpend extract the CUR or Data Export data deleted in AWS?

If the CUR or Data Export data is deleted in AWS, CloudSpend cannot extract that data from AWS. CloudSpend can only fetch data from the active reports in AWS.

9. How is pricing calculated?

Pricing depends on your cloud spend, the plan tier that supports that spend, and your chosen billing cycle.

10. What is the free plan limit?

The free plan supports up to $3,000 per month in cloud spend.

11. What is the difference between monthly and annual billing?

Monthly billing means you pay every month. Annual billing means you pay once per year at a lower overall cost, with savings of up to 14%.

12. Can I switch billing cycles?

Yes, you can switch between monthly and annual billing. The change will take effect in the next billing cycle.

13. How do I choose the right plan?

Choose a plan based on your annual cloud spend. Lower spend fits into Lite or Starter, while higher spend requires Professional, Elite, or Enterprise plans.

14. Is annual billing cheaper?

Yes, annual billing offers a lower monthly equivalent cost and helps you save compared to monthly billing.

15. Can I upgrade or downgrade my plan?

You can upgrade your plan at any time. Downgrades depend on your current usage and billing cycle.

16. What happens if I exceed my plan limit?

If your usage exceeds the supported limit of your current plan, you will receive a notification email. Every 15th of a month, mail will be sent to buy add-on. You can then either extend your coverage using add ons or upgrade to a higher plan. There are no automatic plan changes or additional charges.

17. Is custom pricing available?

Yes, custom pricing is available for cloud spend above $1 million per year. Pricing is tailored based on your requirements. Contact our sales team (cloudspend-sales@manageengine.com) to get a custom quote.

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