How to install Desktop Central MSP agents?

Description

You can install agents in four ways. These include the following:

Steps

To install agents in computers in remote offices, follow the steps given below:

  1. Click the Admin tab
  2. In the Global Settings section, click Scope of Management
  3. Click Download Agent
  4. Click on the name of the remote office in which you want to install an agent. For example, assume that you have two remote offices named Remote Office 1 and Remote Office 2. If you want to install an agent in Remote Office 2, then click the Download Agent link and then click Remote Office 2.
  5. Install the agent in a computer in the remote office, manually. Follow the steps given below:
    1. Copy the zipped file into a folder in a computer in the respective remote office
    2. Extract the zipped file to a directory
    3. Edit the computernames.txt file by adding all the names of the computers in which you want to install the agent. Enter the name of each computer in a separate line.
    4. Open a command prompt and change the directory to either of the following:
      • <Extracted_Dir>/dssetup, if you are using distribution server
      • <Extracted_Dir>/directsetup for direct communication between the WAN agent and the Desktop Central server
    5. Execute the setup.bat file
    6. Follow the instructions given in the command window

You have installed agents in the computers in a remote office in your network. These computer names will automatically be added to the list of computers that you are managing using Desktop Central.

4. How to install Desktop Central agents?

Description

You can install agents in four ways. These include the following:

Steps

To install an agent, follow the steps given below:

Installing an agent manually

To install an agent manually in computers within your LAN, follow the steps given below:

  1. Click the Admin tab
  2. In the Global Settings section, click Scope of Management
  3. Click Download Agent
  4. Click Local Office
  5. Extract the file and run setup.bat
  6. Follow the instructions given in the ManageEngine Desktop Central MSP wizard

You have installed an agent manually.

Installing an agent using the Desktop Central MSP UI

There are two ways of installing an agent using the Desktop Central MSP UI:

  • When defining the scope of management
  • After defining the scope of management

To install an agent using the Desktop Central MSP UI while defining the scope of management, follow the steps given below:

    1. Click the Admin tab
    2. In the Global Settings section, click Scope of Management
    3. Click Add Computers
    4. The Add Computers page will have the list of discovered Domains and Workgroups. When no domains are discovered, use the Add Domain button and specify the credentials to add the domain/workgroup.
    5. Specify the credentials that have administrative privileges in all the computers that are being managed by Desktop Central
    6. Click Select Computers
    7. Select the computers that you want to manage using Desktop Central
    8. Click OK

Note: Alternatively, you can specify the names of computers and add. All the computers gets added to the Selected Computers list.

  1. Check the Start Agent Installation Immediately check box to install the Desktop Central MSP agents in the selected computers immediately
  2. Click Done

You have installed an agent while defining the scope of management.

To install an agent using the Desktop Central MSP UI after defining the scope of management, follow the steps given below:

  1. Click the Admin tab
  2. In the Global Settings section, click Scope of Management
  3. Select the computers in which you want to install an agent
  4. Click Install Agent
  5. Click OK

You have installed an agent after defining the scope of management.

Installing an agent using Group Policy Objects (GPOs)

You can install an agent in your client computers using a GPO. This is done by running a script in multiple client computers by adding the start up script of the Active Directory. For more information, see Installing Desktop Central MSP agents using GPO.

Remote Desktop & Mobile Device Management Software for MSPs trusted by