Overview

Desktop Central MSP - Product Overview

If you are a managed IT service provider (MSP), Desktop Central MSP is a one-stop solution for all your remote desktop and mobile device management needs

The Challenge

As an organisation grows, so does its IT footprint. Most small to medium firms do not have a dedicated IT team and thus reach out to a managed IT service provider. Moreover, complex remote desktop management needs of such firms have increased exponentially for the past few years. Thus, a managed IT service provider becomes responsible to address all these pain point(s) with the right solution(s). Now there are multiple such tools present in the market and it is the managed IT service provider's task to select the right remote desktop management tool which works for his/her business. One which is highly scalable, secured, can be quickly set-up, easy to navigate, with necessary features, seamless client on-boarding, and most importantly, is light on the pocket! A combination of all such features is hard to come-by and even if it does, it will either be highly complex to set it up and run or might cost you a bomb! Hence, “Capacity Management” becomes mandatory for managed IT service providers i.e. to keep abreast with the latest technology and apply it in the solution offerings by balancing cost optimization with operational efficiency. In short, getting the maximum value out of minimum resource spending.

The Solution

Desktop Central MSP is an integrated remote desktop and mobile device management software that helps managed IT service providers to automate management routines for remote desktops, servers, and mobile devices from a central point. The product was designed specifically focusing on managed IT service providers and their requirements along with the growing market needs. For example, besides traditional remote desktop management, a lot of organisations these days provide mobile devices to their employees or allow their employees to work with their own personal devices (tablets, smartphones, chromebook etc.). They want a solution which can not only manage desktops and servers but also have mobile device management capabilities. In summary, Desktop Central MSP is future ready.

Through our MSP focused product, managed IT service providers can now automate regular remote desktop management activities like deploying software, updating OS and 3rd party patches, baseline new client's environment through OS (Windows, Mac, Linux) configurations such as policies for patch, firewall, Wi-Fi, printer, USB access, etc. Asset management is also a common requirement for almost all managed IT service providers out there. What separates a great asset management product from a good one is how granularly the product can collect asset data as well as make sense of it. Desktop Central MSP's agent can not only gather all your software and hardware data from all your remote desktops but it can also manage licenses, hardware warranty, block and auto-uninstall prohibited applications (such as torrent, games, etc), meter software usage and provides you the ability to download almost 50 out-of-the-box asset reports.

Similar to automating remote desktop management routines, you can also automate mobile device management activities such as deployment procedures, restrictions on camera usage, and policies for security, Wi-Fi, VPN, e-mail accounts, and more among others. In short, Desktop Central MSP helps a managed IT service provider to keep his clients' environment secured, clean, and up to the standards.

Remote Desktop Administration Features

Use Desktop Central MSP to

  • Automate regular remote desktop management activities
  • Baseline client's devices and environment, right from the get-go
  • Secure devices from ransomware and other threats
  • Troubleshoot day-to-day problems
  • Audit clients' IT assets
  • Manage clients' mobile devices

Benefits of Desktop Central MSP

Mobile Device Management (MDM)

  • Multiple enrollment options such as Over-the-Air (OTA), self, bulk, sms, etc.
  • Configure: Mail, VPN, WiFi, etc.
  • Policies: Enable passcode, apply restrictions on using apps, etc.
  • App Management: Distribute in-house and app store apps
  • Secure: Geo-location tracking, Geo-Fencing, Remote Lock, Remote Wipe, Clear Passcode etc.

Software Deployment

  • Install or uninstall MSI & EXE based applications
  • Schedule software deployments
  • Run pre- and post-installation commands
  • Use our software repository of over 1000 application

Patch Management

  • Deploy 1000+ OS and third party patches
  • Automate and customise patch management routine
  • View system health statuses and statuses of the deployed patches
  • Test patches before deployment
  • Decline patches for legacy applications/OS

Asset Management

  • Software : Granular data collection(size, version, type, etc.), license management, license compliance, & software metering
  • Hardware : Granular data collection(RAM, ROM, HDD, etc), warranty management, etc.
  • Automatic uninstallation of prohibited software
  • Out-of-the-Box reports on hardware and software inventory

Remote Control

  • Built-in web-based remote desktop control
  • Allows collaboration with multiple technicians
  • Compliance with regulatory standards like HIPAA, PCI-DSS, etc.
  • Provides features like chat, video conference, file transfer, shortcuts, session recording and more

Reports

  • Power management report : System uptime report for claiming utility rebates
  • User log-on reports
  • Reports on patches, configurations, assets, and more

System Tools

  • Schedule execution of Administrative Tools
  • Disk Defragmentor
  • Check Disk
  • Remote Shutdown
  • View the Status of each Task

Configurations

  • Over 50 Pre-defined configurations for users and computers
  • Templates for frequently used configurations
  • Standardise remote desktop, mobile devices, applications and security Settings

Supported OS

  • Windows: 2000, XP, 2003, 2008, Vista, Windows 7 and Windows 8, Windows 10 
  • Mac: Version 10.6 and above
  • Mobile Devices: iOS 4 and above & Android 2.2 and above

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