MDM Android FCM Service Not Available

FCM Service not available 

Problem

End user is trying to enroll a mobile device and he gets the error message "FCM Service not available"

Cause

You might get this error message, if FCM service is unavialable when you try to enroll the mobile device.

Resolution

End user is trying to enroll the mobile device and he gets an error message during enrollment, stating that the FCM service is not available. Desktop Central will automatically retry to reach the FCM service and the status will be updated as soon the FCM service is reachable. This might happen if there is connectivity issues to reach the FCM service. End Users cannot do anything from the device, other than ensuring that the device has connectivity to reach the internet. You can inform the end user to wait for some time and retry later.

Applies to: Profile Management, Device Enrollment

Keywords: Profile Specifications, Device not reachable, Android Agent uninstallation

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