How to reset Device Control Plus password?

Description

This will explain you about steps to disable the Default account locked banner in the Device Control Plus web console .

  • Stop the Central Server.
  • Download this file: https://downloads.zohocorp.com/dnd/Device_Control_Plus/4DTvRWdRQSl1wX9/ResetScheduler.zip
  • Extract the zip file and copy the contents into <Server_Installed_Location>\bin\
  • You'll be prompted with "Do you want to replace these files?". Please click Yes.
  • Open Command Prompt with administrative privilege and navigate to <Server_Installed_Location>\bin\.
  • Run this command: reinitScheduler.bat.
  • Ensure that the bat file is successfully executed. If you're facing any problem, please contact support.

Note: 1) The Command Prompt must be run as Administrator.
  2) Do not delete the unzipped files.
 

Now, please follow the steps according to your scenario:


Steps

Reset password for a Technician/admin using an admin user

You can reset the password of a Technician by using a admin user role. The following steps will explain you about resetting the password for a technician:

  1. Login to Device Control Plus using an account with admin privilege
  2. Click Admin tab
  3. Under Global Settings select User Administration
  4. Under User, select the Technician/admin
  5. Under Action click on change password button to reset the password.
  6. Click Change to save changes.

You have successfully changed the password of the technician/admin.

Reset password for an Admin using a Tool

You can reset the default admin password of Device Control Plus by following the steps mentioned below:

  1. Go to Services.msc and stop ManageEngine Device Control Plus
  2. Open command prompt in administrative privilege and navigate to <Install_Dir>\DeviceControlPlus_Server\bin directory
  3. Execute resetPassword.bat
  4. You will find the options as listed below: 
  5. Choose the operations 
    1. View all existing users
    2. Change password
    3. Exit
  6. Choose "2" to reset password
  7. Specify the user name and reset the password
  8. Start the ManageEngine Device Control Plus Server service from Services.msc.
  9. The default password is now admin. Choose Local Authentication and login using the user name and default password.
  10. Please change the default admin password immediately after logging in for the first time.

After resetting the password (for local admin user/Domain user), the login will be converted as local authentication. You can modify the authentication as Domain authentication and reset the password using User Administration under Admin tab.