# Proactive IT support that powers an exceptional employee experience ![recognition-1](https://www.manageengine.com/ems/images/logo/gartner-logo.svg) **Recognized in the 2026 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools** DEX Manager Plus brings observability, insight, and automation into every endpoint—ensuring a seamless digital experience across your organization. ## Features - Endpoint Monitoring and Digital Experience Visibility - Experience Insights and Root Cause Analysis - Automated Remediation Workflows - Experience Benchmarking and Baselining - Extensible Action Library ## Endpoint Monitoring and Digital Experience Visibility Track device-level experience indicators and employee sentiment to make informed IT decisions. ### App Reliability ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-167.svg) Monitor how applications behave on endpoints in terms of tracking crashes to spot and fix software issues impacting productivity. [Learn More](https://www.manageengine.com/digital-employee-experience/endpoint-monitoring.html) ### Device Performance ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-168.svg) Measure hardware resource usage like CPU, memory, GPU, and input delays to detect slowdowns and optimize performance before users feel the impact. [Learn More](https://www.manageengine.com/digital-employee-experience/endpoint-monitoring.html) ### Device Reliability ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-169.svg) Track hardware stability through indicators like system crashes, hard resets, battery health, device age, and warranty status to assess and maintain device integrity. [Learn More](https://www.manageengine.com/digital-employee-experience/endpoint-monitoring.html) ### Device Responsiveness ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-170.svg) Assess how quickly devices boot, log in, and respond to user actions to ensure a smooth and frustration-free employee experience. [Learn More](https://www.manageengine.com/digital-employee-experience/endpoint-monitoring.html) ### Employee Sentiment ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-169.svg) Engage with end-users and collect their feedback about issues. This feedback is used in sentiment analysis and the experience score. [Learn More](https://www.manageengine.com/digital-employee-experience/user-sentiment-analysis.html) ## Experience Insights and Root Cause Analysis Identify and investigate performance degradation before it impacts users. ### Policy-Based Thresholds ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-171.svg) Set thresholds by device group or policy for relevant, noise-free alerts tailored to different teams or roles. [Learn More](https://www.manageengine.com/digital-employee-experience/root-cause-analysis.html) ### Smart Alert Grouping & Prioritized RCA ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-172.svg) Automatically correlate related alerts to reduce duplicates and fasten troubleshooting with prioritized insights into the issue. [Learn More](https://www.manageengine.com/digital-employee-experience/root-cause-analysis.html) ### Device Timeline ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-173.svg) Track device activity across time to correlate performance spikes with user-reported issues and speed up root cause analysis using historical context. [Learn More](https://www.manageengine.com/digital-employee-experience/root-cause-analysis.html) ## Automated Remediation Workflows Respond to experience issues automatically—at scale. ### No-Code Fixes ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-174.svg) Trigger actions like clearing temp files or restarting services—no scripting needed. [Learn More](https://www.manageengine.com/digital-employee-experience/automated-remediation-workflows.html) ### Bulk Remediation ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-175.svg) Apply fixes across entire device groups to save time and ensure consistency. [Learn More](https://www.manageengine.com/digital-employee-experience/automated-remediation-workflows.html) ### Proactive Optimization ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-176.svg) Resolve issues before users report them with early alerts and automated actions. [Learn More](https://www.manageengine.com/digital-employee-experience/automated-remediation-workflows.html) ## Experience Benchmarking and Baselining Measure what matters. Compare what’s normal. Act on what’s not. ### Weighted Scoring ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-177.svg) Assign weights to experience metrics to shape how device scores are calculated. [Learn More](https://www.manageengine.com/digital-employee-experience/scoring-and-benchmarking.html) ### Baseline Comparison ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-178.svg) Set a standard experience score to benchmark device health across the org. [Learn More](https://www.manageengine.com/digital-employee-experience/scoring-and-benchmarking.html) ### Spot Outliers Fast ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-179.svg) Identify poor-performing devices and make informed upgrade or refresh decisions. [Learn More](https://www.manageengine.com/digital-employee-experience/scoring-and-benchmarking.html) ## Extensible Action Library Extend and customize endpoint automation for any IT use case. ### Ready-to-Use Components ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-158.svg) Pre-built collectors, workflows, scripts, and dashboards to launch fast. [Learn More](https://www.manageengine.com/digital-employee-experience/extensions-action-library.html) ### Flexible Script Support ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-159.svg) Automate with popular formats like PowerShell, Batch, CMD, and more. [Learn More](https://www.manageengine.com/digital-employee-experience/extensions-action-library.html) ### Custom Use Case Support ![](https://www.manageengine.com/ems/images/icon/box-icon-v10-160.svg) Tailor collectors and workflows to fit unique business needs. [Learn More](https://www.manageengine.com/digital-employee-experience/extensions-action-library.html)