How to Add or Modify a Remote Office

Last Updated On 18 Aug 2025 |

6 minutes read |

This guide walks you through the steps required to add/modify a remote office in your system. The process includes configuring server details, communication settings, replication policies, and managing devices. Follow each step carefully to ensure a smooth setup.

Step 1: Add Remote Office Details

Go to Agent > Remote office. Click the Add Remote Office icon.

Enter the Remote Office Name and Click Add Description for adding the description related to the Location/Remote Office.

Step 2: Communication Details

Select the communication type: either through a distribution server or direct communication.

Step 3: Distribution Server Details

Enter the NetBIOS name of the domain for the machine you plan to use as the Distribution Server (DS) (e.g., for a server under the domain "manageengine.com," specify "manageengine").If it is under the Entra ID / workgroup, it is the workgroup name.
Enter the computer name and IP address. If you have a registered public DNS name, enter it in the FQDN/DNS Name field.
Enter the Port number; if it's not required, leave it at the default port number.

Replication Policy:Ensures software and patches are replicated from Central Server to Distribution Server/Agent with the controlled Data Transfer rate and desired day schedules.

If you haven’t created a policy yet, click "Create Policy."
Provide a policy name and description (optional).
Select the data transfer rate from the drop-down menu.
Set the replication interval (in minutes).
Choose the days and times to replicate patches and software, then click Save. The policy will be automatically applied.

Note

For Direct Communication type of Remote Office, only the Data Transfer Rate from Replication Policy is applicable.
The data transfer rate applies to communication between the Distribution Server and the Central Server, or between the Agent and the Central Server. It does not apply to communication between the Agent and the Distribution Server, as both will typically be on the same LAN.

Step 4: Distribution Server/WAN Agent to Central Server Communication

Communication is set to HTTPS by default. If needed, you can configure a proxy by enabling the checkbox.

Configure Proxy:

Enter the proxy host name.
Enter the Proxy server port number.
If the Proxy Server is configured with credentials to allow communications, provide username and password.

Note

If the environment is configured to route all outbound communications through a proxy, ensure that the proxy server details are properly configured to allow the Agent and Distribution Server (DS) to communicate effectively with the Central Server.

Step 5: Managed Computers

Add the list of computers to be managed under the Remote Office by clicking Add Computer or by importing a CSV file using Import CSV. Once the Remote Office is added, the installation of the Distribution Server and Agent will be triggered automatically based on the configuration and the added list.

Modifying a Remote Office

To modify an existing remote office:

Go to the Remote Office section.
Find the office you want to modify and click the Modify icon in the Actions column.

If you have modified the communication type from Direct Communication to Through Distribution Server, you have to install a Distribution server to manage that remote office.

Note

If you intend to modify the Distribution Server (DS) details, please ensure you adhere to the guidelines outlined in the DS modification document.

Conclusion

By following these steps, you can successfully set up and manage a remote office, ensuring proper synchronization, secure communication, and streamlined OS deployments. Each setting plays a crucial role in maintaining the network's efficiency and security across remote locations.

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