Introduction to DEX Manager Plus

Last Updated On: 01 Aug 2025|

3 minutes read |

Overview

DEX Manager Plus is a Digital Employee Experience (DEX) management solution that helps IT and EUC teams improve employee productivity, device performance, and endpoint visibility. It collects rich experience data from user devices and provides actionable analytics to monitor, manage, and optimize employee digital journeys.

By combining performance metrics, sentiment feedback, automation, and remediation tools, DEX Manager Plus offers a proactive, holistic approach to managing the modern digital workplace.

Key Capabilities

Feature	Description
DEX Score	Quantifies employee digital experience using a combination of performance, sentiment, and stability metrics.
Metrics & Sensors	Collects detailed hardware, software, and environment-specific data from endpoints.
Workflows	Automates actions and remediation using condition-based logic blocks.
Remote Actions	Executes script-based tasks remotely through workflows to resolve issues proactively.
Insights & Recommendations	Generates intelligent guidance for IT teams to resolve performance bottlenecks and enhance user experience.
Extensions	Expands native capabilities using custom-built tools integrated into the product.

DEX Manager Plus is designed for organizations aiming to create a seamless digital work environment. The solution is ideal for:

IT Operations and Support Teams looking to proactively detect and resolve device issues.
End User Computing (EUC) Teams responsible for endpoint lifecycle and employee productivity.
Digital Workplace Transformation Teams focused on improving employee satisfaction and engagement.

Benefits of DEX Manager Plus

Advantage	How It Helps
Experience-First Management	Monitors real user experience, not just system uptime.
Reduced Downtime	Detects and remediates issues before users report them.
Improved Support Efficiency	Enables smarter, faster troubleshooting using live metrics and remote actions.
Employee Satisfaction	Aligns IT operations with employee feedback and expectations.
Data-Driven Decisions	Visualizes trends and baselines across your digital workplace.