Case Study

Zoho powers its hub and spoke offices with DDI Central

Centralized DNS, DHCP, and IP control for distributed offices — keeping mission-critical IP communications quick and stable.

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Zoho powers its hub and spoke offices with ManageEngine DDI Central

About Zoho

Zoho's philosophy of transnational localism drives its distributed operating model. Rather than centralizing everything at HQ, Zoho establishes hub offices with 1,000+ employees and smaller spoke offices of up to 100, each empowered to operate semi-independently.

This model demands infrastructure that balances local autonomy with central governance — a challenge that grows with every new office.

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Users worldwide

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Hub and spoke offices

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Employees per hub

“
Zoho needed a way to preserve local autonomy while enforcing centralized governance—without turning every site into a ticket-driven dependency on HQ.
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The challenge

As Zoho expanded its hub-and-spoke model, critical infrastructure pain points emerged.

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Fragmented DDI control

DNS/DHCP setups evolved independently across offices with no unified management.

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No single source of truth

IP data spread across tools, scripts, and spreadsheets — impossible to reconcile.

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Cross-layer incidents

Outages spanned DNS, DHCP, and IPAM, requiring war rooms and hours of triage.

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BYOD and growth complexity

Multiple IPv4 spaces, fragmented allocations, and growing BYOD traffic.

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Security didn't travel

Threat policies and DNS firewalls were unevenly enforced across locations.

Key results

Measurable improvements after deploying DDI Central.

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Reduction in DNS/DHCP misconfigurations

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Fewer IP conflicts and overlaps

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Improvement in service availability

The solution

How DDI Central transformed Zoho's distributed infrastructure.

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Centralized visibility and delegated control

Single authoritative view of all DNS, DHCP, and IP data with role-based delegation per office.

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Faster office onboarding

Repeatable, policy-driven setup gets new locations online in hours instead of weeks.

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Hybrid DNS visibility

Manage AWS Route 53, Cloudflare, Google Cloud DNS, and Azure DNS from one console.

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Defense-in-depth security

ML-driven anomaly detection, DNS firewall, DoH/DoT support, and threat intelligence feeds.

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Scalable IP spaces

Logical separation and parallel IPv4/IPv6 address management for growth.

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Rich automations

Auto PTR records, scheduled rollouts, DHCP fingerprinting, and smart sweep scans.

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Host-centric context

Integrations with Endpoint Central and OpManager for full device-level visibility.

Measurable outcomes

✔ Network troubleshooting time reduced from hours per incident to hours per month
✔ Single source of truth for DNS, DHCP, and IP data across all offices
✔ Stronger governance without creating HQ bottlenecks
✔ Scalable operational model ready for future expansion
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Who this matters to

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Distributed organizations

Companies with multiple branch offices, campuses, or distributed sites that need local on-premises services for speed and reliability.

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Central Governance needs

Organizations requiring centralized policy enforcement, security controls, and visibility — without sacrificing local team autonomy.

About DDI Central

DDI Central is a security-first, full-stack DNS, DHCP, and IP address management platform built for distributed environments. It gives IT teams centralized control with local flexibility — at any scale.

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Ready to take control of your DDI?

Download the full Zoho case study and see how DDI Central can transform your distributed infrastructure.

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