# EMS Service Packs — ManageEngine Endpoint Management Solutions ## Endpoint Central ### Build Number: - **Eligible Build Numbers:** 11.3.2400.01 and above. Customers using builds 11.3.2400.01 and above can install this Service Pack. Customers using builds less than 11.2.2400.01 will have to refer to the [Service Packs](https://www.manageengine.com/products/desktop-central/service-packs.html) page for upgrading to -. **Mirror Download:** [64 bit.exe](https://info.manageengine.com/products/desktop-central/97943606/ManageEngine_Endpoint_Central_EvaluationKit.exe) \* - For older versions, [visit this page](https://www.manageengine.com/products/desktop-central/service-packs.html). Read and accept the [License Agreement](https://www.manageengine.com/products/desktop-central/license.html) before downloading this software. ### Instructions to Apply Service Packs/Hot Fixes **Note:** To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation. 1. Shut down Endpoint Central. (either through Start --> Programs --> ManageEngine Endpoint Central --> Stop Endpoint Central or Right click Endpoint Central logo on the Notification area of Task bar and click Shut down Server) 2. **Important:** - Take a backup of the Endpoint Central installation directory (/DesktopCentral_Server) to avoid any data loss during the upgrade process. - If you have installed Endpoint Central Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012 you should login as a default administrator before running the Update Manager tool. - Ensure that either your Endpoint Central installation directory or the Endpoint Central Directory folder in the system on which the Endpoint Central database is running is not scanned by the anti virus. - If the Endpoint Central Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process. 3. Execute the UpdateManager.bat file present in the /bin directory. 4. Click "Browse" and select the.ppm file that you have downloaded. 5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. 6. Wait until the service pack / hotfix is fully installed. **Note:** To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation. 7. Click "Close" and then click "Exit" to exit the Update Manager tool. 8. Start the Endpoint Central. ## Endpoint Central MSP ### Build Number: - **Eligible Build Numbers:** 11.3.2400.01 and above. Customers using builds 11.3.2400.01 and above can install this service pack. Customers using builds less than 11.3.2400.01 will have to refer to the [Service Packs](https://www.manageengine.com/desktop-management-msp/service-packs.html) page for upgrading to -. **Mirror Download:** [64 bit.exe](https://info.manageengine.com/desktop-management-msp/824463/ManageEngine_Endpoint_CentralMSP.exe) \* - For older versions, [visit this page](https://www.manageengine.com/desktop-management-msp/service-packs.html). Read and accept the [License Agreement](https://www.manageengine.com/desktop-management-msp/license.html) before downloading this software. ### Instructions to Apply Service Packs/Hot Fixes **Note:** To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation. 1. Shut down Endpoint Central MSP. (either through Start --> Programs --> ManageEngine Endpoint Central MSP --> Stop Endpoint Central MSP or Right click Endpoint Central MSP logo on the Notification area of Task bar and click Shut down Server) 2. **Important:** - Take a backup of the Endpoint Central MSP installation directory (/DesktopCentral_Server) to avoid any data loss during the upgrade process. - If you have installed Endpoint Central MSP Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012 you should login as a default administrator before running the Update Manager tool. - Ensure that either your Endpoint Central MSP installation directory or the Endpoint Central MSP Directory folder in the system on which the Endpoint Central MSP database is running is not scanned by the anti virus. - If the Endpoint Central MSP Service is being monitored by a 3rd party tool or a script that will restart the service, ensure that you disable it until you complete the upgrade process. 3. Execute the UpdateManager.bat file present in the /bin directory. 4. Click "Browse" and select the.ppm file that you have downloaded. 5. Click "Install" to install the service pack. This may take few minutes depending on the amount of data that needs to be migrated. 6. Wait until the service pack / hotfix is fully installed. **Note:** To reach the latest version, if you have to install a couple of service packs and hotfixes, it is recommended to exit the Update Manager tool for every PPM installation. 7. Click "Close" and then click "Exit" to exit the Update Manager tool. 8. Start the Endpoint Central MSP. ## Mobile Device Manager Plus ### Build Number: - **Eligible Build Numbers:** 11.1.2400.01 and above. Customers using builds 11.1.2400.01 and above can install this service pack. Customers using builds below 11.1.2400.01 will have to refer to the [Service Packs](https://www.manageengine.com/mobile-device-management/service-packs.html) for upgrading to -. ![Latest Hotfix](https://www.manageengine.com/products/desktop-central/images/new.gif) \** - To know the complete list of enhancements in this update, [click here](https://www.manageengine.com/mobile-device-management/hotfix-readme.html). Read and accept the [License Agreement](https://www.manageengine.com/mobile-device-management/license.html) before downloading this software. **Mirror Download:** [32 bit.exe](https://info.manageengine.com/mobile-device-management/13579/ManageEngine_MobileDeviceManager.exe) ### Instructions to Apply Service Packs/Hot Fixes **NOTE:** If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation. Also, **installing Service Packs doesn't affect the device enrollment/management or device-MDM server communication.** 1. Stop Mobile Device Manager Plus through **Start --> Programs --> ManageEngine Mobile Device Manager Plus --> Stop Mobile Device Manager Plus** 2. **Important:** Take a backup of the Mobile Device Manager Plus installation directory (/MDMServer) to avoid any data loss during the upgrade process. 3. Execute the UpdateManager.bat file present in the /bin directory. 4. Click 'Browse' and select the .ppm file you have downloaded. 5. Click 'Install' to install the service pack/hotfix. This may take few minutes depending on the amount of data that needs to be migrated. 6. Wait until the service pack/hotfix is fully installed. **NOTE:** If you have to install intermediate service packs and hotfixes to install the latest version, it is recommended to exit the Update Manager after every PPM installation 7. Click 'Close' and then click 'Exit' to exit the Update Manager tool. 8. Now start Mobile Device Manager Plus. ## OS Deployer ### Build Number: - **Eligible Build Numbers:** 10001 and above. \* - For older versions, [visit this page](https://www.manageengine.com/products/os-deployer/service-pack.html). Read and accept the [License Agreement](https://www.manageengine.com/products/os-deployer/license.html) before downloading this software. **Mirror Download:** [64 bit.exe](https://info.manageengine.com/products/os-deployer/34430758/ManageEngine_OS_Deployer_64bit.exe) ### Instructions to Apply Service Packs/Hot Fixes 1. Stop OS Deployer. 2. Open **services.msc --> Find ManageEngine OS Deployer Server --> Stop the service**. 3. Execute the UpdateManager.bat file present in the /bin directory. 4. If you have installed OS Deployer Server on Windows Vista, Windows 7, Windows 2008, Windows 8, or Windows 2012, you should login as a default administrator before running the Update Manager tool. 5. Click "Browse" and select the.ppm file that you have downloaded and install the file. 6. This may take few minutes depending on the amount of data that needs to be migrated. Wait until the service pack / hotfix is fully installed. 7. Close and exit the Update Manager tool. 8. Start OS Deployer. --- *Additional product sections follow the same structure with eligible build numbers, service pack references, mirror downloads, license agreement links, and detailed step-by-step instructions to apply Service Packs/Hot Fixes for:* - Patch Manager Plus - Patch Connect Plus - Remote Access Plus - Browser Security Plus - Vulnerability Manager Plus - Device Control Plus - Application Control Plus - Endpoint DLP Plus Each section includes: - Eligible build numbers - Link to respective Service Packs page (for older builds) - Mirror download link (64-bit where applicable) - License Agreement link - Detailed step-by-step instructions including backup recommendations, UpdateManager.bat execution, installation steps, and restart procedures.