Combating endpoint management and security challenges in the COVID-19 eraDownload Infographic ✕
Businesses have long considered an impeccable remote work experience to be a key element of their contingency plans. Now, the ripple effects of COVID-19 are making remote work a necessity across all industries.
COVID-19 is transforming the way organizations work in the wake of a viral outbreak. Remote work is on the rise, and the traditional work environment may soon become a thing of the past. That said, the IT departments are tasked with provisioning and securing WFH endpoints to ensure an uninterrupted remote workforce.
An IT administrator is tasked with orchestrating a WFH policy for their organization. Their first step is to ensure all the remote endpoints are managed, and that the IT department tends to all the endpoints used by employees for remote work.
If you’re asked to formulate a WFH plan for your organization, it’s beneficial to view all your WFH endpoints from a single console for easier management. A bird’s-eye view of the endpoints employees use while working from home empowers IT administrators to enforce better WFH policies to maintain business operations and employee productivity.
|LAN agents||Remote office agents||Roaming users|
|SGS already configured||There’d be no issues.||Configure them as roaming users.||There’d be no issues.|
|SGS newly configured||Download and execute ‘UpdateServerDetails’ script.||Download and execute ‘UpdateServerDetails’ script. Configure them as roaming users.||Download and execute ‘UpdateServerDetails’ script.|
Refer to our document on the management and discovery of WFH endpoints for detailed steps.Manage and discover WFH endpoints
Even if an organization has the necessary WFH policies in place, there are a few challenges pertaining to managing and securing remote endpoints that may creep up over time. This is because enabling work from home for an entire organization in times like these can be arduous.
Here’s how an IT admin can use ManageEngine’s endpoint management and security suite of products to address these challenges:
Tip: Help employees stay productive by notifying them before deploying a patch, and give them the flexibility to postpone the deployment and subsequent reboots. In addition, you can tailor the deployment policies to cater to each user’s environment.
Tip: To keep all your applications up-to-date, automate the update of software templates as and when the latest version is available. This way, you can stay on top of critical vulnerabilities.
Tip: Govern privileges to ensure that admin privileges aren't granted to too many users. Group all the applications that require admin privileges, and create a custom group to define users who can install these applications.
Tip: When required, grant temporary access to devices outside your network. Define a stipulated time frame during which the external devices can access corporate endpoints.
Tip: For efficient management of personal devices, group all personal devices and apply the corresponding policies and applications to this group. Every time a personal device is enrolled, add the device to this group and the associated policies will be deployed automatically.
Tip: To secure the access of corporate resources, prevent users from sharing it with other devices or copying it to other apps.
Tip: Leverage built-in communication channels to initiate a text-based chat, voice, or video call with end users. This comes in handy when you want additional insights while troubleshooting remotely.
Tip: Configure email alerts to receive an alert every time the disk space falls below a specific threshold, or the available free space is less than the stipulated size. You can create a configuration to delete temporary files automatically.
Tip: You can shadow users during a remote session and take over the session when required. This comes in handy when an adept technician is expected to train other technicians. You can also disable end-user inputs for faster resolution.
Tip: Group the necessary configurations as collections, and deploy this collection as soon as a computer is added to Active Directory.
Tip: Schedule the generation of reports, and have these reports sent to your email address to get a bird's-eye view of your organization’s remote endpoints and users. This will help you in taking proactive measures, rather than reacting to the repercussions.
Tip: Enforce role-based access control to assign the appropriate rights to users depending on their role and the tasks they perform.
Tip: Restrict access to websites that are not related to work. Besides optimizing productivity, you can mitigate insider threats by restricting access to potentially malicious sites.
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