ManageEngine Endpoint DLP Plus

We have identified that your Endpoint DLP Plus set-up has been compromised. Due to security concerns, your server has been shutdown. Please perform the below mentioned steps to restore the service.

Note: Keep the machine disconnected from the network until the completion of the below steps.

1. Disconnect the affected system from your network.

2. Back up the Endpoint DLP Plus database using these steps.

3. Format the compromised machine. Note: Before formatting the machine, ensure that you have backed up all critical business data.

4. Follow these steps to restore Endpoint DLP Plus.

The build version of the new installation should be the same as that of the database backup taken in step 2.
It is highly recommended to utilize a different machine for the new installation.

5. Mandatory step: Once the server is up and running, update Endpoint DLP Plus to the latest build using the following steps:

i). Log in to your Endpoint DLP Plus console, click on your current build number on the top right corner.

ii). You can find the latest build. Download the PPM and update.

Recommendation: Initiate a password reset for all services, accounts, Active Directory, etc. that has been accessed from the service installed machine. It is better if AD administrator passwords are also reset.

For further assistance, contact endpointdlpplus-support@manageengine.com