Digital employee experience for enterprise success

Ally your technology with your people leaders to create a great
digital workplace.

The digital employee experience: A key driver of business success

In today's digital enterprise, every moment of an employee's workday touches IT, from the devices they use to access enterprise resources to their work apps and the corporate network. This gives technology the power to influence an employee's work experience and, through it, their productivity.

This is why enterprises today are increasingly focusing on improving the digital employee experience, a goal that requires IT teams to overcome various challenges.

From user provisioning to regular patch deployment, IT teams deal with many error-prone, repetitive, manual tasks, creating a productivity sinkhole.

Employees should be able to access enterprise resources when needed without compromising security or burdening the IT teams.

With many companies going hybrid, IT teams are being bombarded with common requests regarding connectivity or performance issues, which can be solved through self-service automations.

A lack of unified visibility into IT assets hampers the IT team's ability to provision, manage, and secure resources for employees in an optimized manner.

IT teams need to ensure compliance with a growing number of regulations without impacting the employee experience.

Optimize your employees' experience at every stage

Create a secure, flexible, and
collaborative workplace

Automated, end-to-end employee life cycle management

Automated identity and access provisioning and deprovisioning | Endpoint deployment
Privileged access management | Data backups | Asset recovery and management

Onboard

Move/
Offboard

Engage and
empower

SSO

Endpoint management,
monitoring, and security

Self-service capabilities

Self-service password resets
On-demand app access
On-demand support

Identity security and analytics

Democratized data analytics

Network observability

Automate user life cycle management

Visualize, simplify, and automate employee life cycle management workflows to provide end users with a seamless experience from their first day to their last.

Visualize and create standard onboarding, team change, and offboarding workflows that cover all the necessary steps, from account provisioning to endpoint deployment. Integrate your HRMS, IAM, endpoint management, and facilities tools and automate user management actions. Track assets that need to be returned when employees leave and automate account backups, deactivation, and more.

Deliver a delightful service experience

Help your employees carry out their work by ensuring an easy, uniform service experience.

Deploy software on demand in just a few clicks. Save time for employees and your support team by using virtual agents and chatbots to provide answers to simple questions. Give employees the support they need while ensuring a uniform service experience across business functions (IT, HR, facilities, etc.) through a dedicated enterprise service management portal. Troubleshoot employee issues remotely using remote support software.

Boost workforce productivity

Make your workforce self-sufficient by giving it on-demand access to the tools, apps, and data it needs.

Reduce the load on support teams by providing self-service access to applications, resources, and IT services. Automate repetitive tasks and ensure employee endpoints are updated outside of work hours. Simplify access to enterprise apps through secure SSO. Empower employees to make data-driven decisions by democratizing access to data, allowing them to create custom dashboards and reports.

Minimize disruptions and downtime

Prevent IT issues and resolve any network issues quickly to minimize interruptions during the workday.

Proactively detect and resolve network performance issues. Gauge the user experience across web and mobile apps using real user monitoring and synthetic user monitoring. Ensure timely backups of critical resources, network configurations, and more to ensure quick recovery in case of data loss or network failures. Deploy self-healing automations on endpoints to remediate any endpoint issues before they impact the user experience.

Get complete visibility into your IT landscape

Ensure a 360-degree view of your IT infrastructure, including your endpoints, applications, and cloud services.

Detect and prioritize vulnerabilities across all enterprise endpoints, applications, and OSs. Monitor endpoints, identities, cloud services, and network activities to detect and eliminate shadow IT. Use out-of-the-box and custom reports on various IT-related audit and compliance requirements.

Protect your workforce and ensure a safe digital workspace

Mitigate vulnerabilities and ensure seamless security for your employees while minimizing the impact on their work.

Ensure OSs, applications, and firmware are updated and patched on a regular basis. Automate bulk patching to ensure easy coverage for your entire enterprise. Protect your user identities from compromise with MFA and intelligent threat analytics. Implement key security controls based on frameworks like the CIS Controls and the NIST Cybersecurity Framework to ensure better security without impacting the end-user experience.