# Advanced analytics for knowledge base management

As self-service help desks become the norm, help desk managers need to ensure the solutions in their knowledge base repository are contextual, relevant, and deliver true value to the end user.

The advanced analytics for knowledge base module helps you objectively inspect and analyze how effective knowledge base solutions are, so you can periodically revamp your solutions to keep them relevant.

![Advanced analytics for knowledge base management](https://www.manageengine.com/analytics-plus/images/sdp-pages/knowledge-base-management.svg)

## Knowledge base dashboard

![Knowledge base dashboard](https://www.manageengine.com/analytics-plus/images/sdp-pages/knowledgebase-dashboard1.svg)

## Understand user behavior

![Understand user behavior](https://www.manageengine.com/analytics-plus/images/sdp-pages/knowledge-base-management-img1.svg)

Track usage metrics of popular solutions. See who's using which solutions and how often; use these numbers to better understand what your customer base needs, and take steps to tailor all future solution content around similar topics.

## Measure self help success

![Measure self help success](https://www.manageengine.com/analytics-plus/images/sdp-pages/knowledge-base-management-img2.svg)

Correlate top searches and articles with tickets that are resolved using knowledge base articles to see how effectively self-help initiatives cut down on technician workload and improve productivity.

## Identify areas of improvement

![Identify areas of improvement](https://www.manageengine.com/analytics-plus/images/sdp-pages/knowledge-base-management-img3.svg)

Directly aid customers in their self-help efforts by tracking the top search terms and frequently used articles and creating new or similar knowledge base articles on these topics.

## Note for existing users

To enable these modules, make sure your applications are in the following builds:

- For ServiceDesk Plus users: [Analytics Plus build 3950 or above](https://www.manageengine.com/analytics-plus/service-packs.html) and [ServiceDesk Plus build 9422 or above](https://www.manageengine.com/products/service-desk/service-packs.html)
- For ServiceDesk Plus MSP users: [Analytics Plus build 4260 or above](https://www.manageengine.com/analytics-plus/service-packs.html) and [ServiceDesk Plus MSP build 9218 or above](https://www.manageengine.com/products/service-desk-msp/service-packs-hotfix.html)

## Here's what you get with Analytics Plus

- Seamless integration
- Augmented analytics
- Layout-free dashboard builder
- Out-of-the-box reporting
- AI-driven analytics assistant
- Custom formula builder
- Customizable reports
- Trend forecasting
- Unified ITOps analytics
- Role-based dashboards
- Scenario planning
- Real-time collaboration