# Advanced analytics for ServiceDesk Plus' user surveys

Leverage the end user's perspective to improve your service quality, optimize technician performance, and ensure better process efficiency using advanced analytics for user surveys.

![Advanced analytics for ServiceDesk Plus' user surveys](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module-bannr.svg)

## User Satisfaction Analysis

![MSP apps deployment](https://www.manageengine.com/analytics-plus/images/dashboards/dashboard-smodule1.svg)

## Best Performing Support Groups

![Unified mobile management](https://www.manageengine.com/analytics-plus/images/dashboards/dashboard-smodule2.svg)

## Satisfaction Range

![Vulnerability footprint](https://www.manageengine.com/analytics-plus/images/dashboards/dashboard-smodule3.svg)

## Benefits of integrating Analytics Plus with ServiceDesk Plus

### Measure staff performance

Analyze feedback from your end users to get a clear picture of your agent performance. Tie agent performance with customer satisfaction scores (CSAT) to create accountability and improve performance.

![Measure staff performance](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module1.svg)

### Assess your support strategy

Measure the success of your support strategy by comparing satisfaction ratings from tech savvy (IT, DevOps) with non-tech savvy (HR, finance) user groups. Next, optimize your approach, or create several diverse ones to cater to the different user groups based on their expertise level.

![Assess your support strategy](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module2.svg)

### Create new service offerings

Use keyword-based sentiment analysis to discover new services that your end users need; then consider providing them on a long-term or short-term basis after considering all the factors.

![Create new service offerings](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module3.svg)

### Improve customer satisfaction

Surveys act as an alert system for customer dissatisfaction. Use analytics to zero in on pain points in your service process, and get clues on how to improve those services.

![Improve customer satisfaction](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module4.svg)

### Transform feedback into growth

Continuously measure user satisfaction to keep track of what works and what doesn't. Take action based on survey results, and over time, you'll see continuous improvements in satisfaction ratings.

![Transform feedback into growth](https://www.manageengine.com/analytics-plus/images/survey-module/surv-module5.svg)

**Note:** Users should be on [Analytics Plus build 4760](https://www.manageengine.com/analytics-plus/service-packs.html) and [ServiceDesk Plus build 11300](https://www.manageengine.com/products/service-desk/on-premises/service-packs.html) to enable this module.

## Here's what you get with Analytics Plus

- Seamless integration
- Augmented analytics
- Layout-free dashboard builder
- Out-of-the-box reporting
- AI-driven analytics assistant
- Custom formula builder
- Customizable reports
- Trend forecasting
- Unified ITOps analytics
- Role-based dashboards
- Scenario planning
- Real-time collaboration