# Cloud Security Plus Service Pack

| If your build number is | Upgrade to Build Number | SHA256 Checksum hash value |
|---|---|---|
| 4116 through 4170 | [Download](https://www.manageengine.com/cloud-security/740946/ManageEngine_Cloud_Security_Plus_4_1_SP-4_2_0_0.ppm) and upgrade to 4200 | 62f43533a21b1fe6d6baa29adc6d1d0817916a4242bb5abbae1ecd5aa9c411dd |

**Note:** We recommend our users to move to the latest version, Cloud Security Plus build #4200 released on Jan 26, 2024. Please use [this link](https://updates.manageengine.com/certificates/latest.crt) to import the new certificate.

## Instructions to apply service packs

1. Shut down Cloud Security Plus.
   - If the product runs as an application, click on Start → All Programs → Cloud Security Plus → Stop Cloud Security Plus.
   - If the product runs as a Windows service, click on Start → Run → type **services.msc** → Stop "ManageEngine Cloud Security Plus".
2. Execute the shutdown.bat file as an administrator under the `<CloudSecurityPlusHome>` bin directory.
3. Back up Cloud Security Plus by zipping the contents of the `<CloudSecurityPlusHome>` directory.
4. Ensure that the `<CloudSecurityPlusHome>` directory has Write permission.
   - If not sure, provide "Full control" for "Everyone" user, which can be removed after applying the Service pack.
   - Right click on `<CloudSecurityPlusHome>` directory → Security tab → Add "Everyone" with "Full control" → Apply.
5. Open Command Prompt and execute the UpdateManager.bat file under the `<CloudSecurityPlusHome>\bin` directory.
6. For Windows 7 / Vista / 2008 / 2008 R2 machines with User Account Control enabled, select "Run as Administrator" while opening Command Prompt.
7. Click Browse and select the **.ppm** file that you have downloaded.
8. Click on Install for the service pack. Depending on the amount of data to be migrated, the installation procedure may take a few minutes. Please do not terminate prematurely.
9. Please note that patch upgrade cannot be reverted to the older versions.
10. Click Close and then Exit to quit Update Manager tool.
11. Start Cloud Security Plus.
    - If the product runs as an application, click on Start → All Programs → Cloud Security Plus → Start Cloud Security Plus.
    - If the product runs as a Windows service, click on Start → Run → type **services.msc** → right-click ManageEngine Cloud Security Plus → Start.

Do not interrupt or revert the upgrade process. In case of upgrade failure, please contact Cloud Security Plus support team.

**Important note:**

- Please stop the Cloud Security Plus service and take a copy of the entire Cloud Security Plus folder or a server snapshot. Please note that backing up Cloud Security Plus is mandatory so that you can restore the installation to this version in case of upgrade failures.
- Before you proceed with the upgrade process, please ensure the availability of enough disk space in the server where Cloud Security Plus is installed.

In case you apply more than one service pack at a time, please start the Cloud Security Plus application after each service pack upgrade.

## Need Help?

You can contact [Cloud Security Plus Support](https://www.manageengine.com/cloud-security/support.html) at any time for assistance in upgrading Cloud Security Plus to the latest version.