Frequently Asked Questions | Endpoint Central MSP Cloud

1. Who can try out Endpoint Central MSP on cloud?

Endpoint Central MSP is targeted for audiences who stand out in the Managed Service Provider (MSP) market by providing a comprehensive endpoint management solution.

2. Can I limit the number of endpoints managed in any specific customer setup?

The number of endpoints can be configured while creating a customer setup. These values can be modified later if required.

3. How to manage my network transfer rate while managing customers with a large number of endpoints?

You can set up a distribution server for that customer, which cuts down traffic and network transfer rate since the managed devices are routed through the distribution server.

4. How to store my managed customers' details?

Customer details can be added while creating a customer. To modify, navigate to Admin tab > Customer > Action.

5. Is it possible for a customer to be managed by several administrators?

We can create various user accounts by clicking User Administration under the Admin tab. User administration enables associating users with customers. Either one user can manage several customers, or one customer can be managed by several users.

6. How is customer data protected in Endpoint Central MSP?

Each customer managed under Endpoint Central MSP is provided with a unique ID, and the users and machines associated with each customer are mapped to it. This ensures that users can only access the details of the customers associated with them and restricts access to other customers' data.

7. What happens when my trial expires?

Endpoint Central MSP provides a free 30-day trial, during which you can manage unlimited endpoints. After the trial, you can either extend your trial, purchase the product, or you will be moved to the Free edition (up to 25 endpoints).

8. My trial has expired, and I wish to purchase Endpoint Central MSP Cloud. What should I do?

1. In the product console, navigate to Admin > Global Settings > Subscription.
2. Fill in the required values and click Buy Now.
3. This will redirect to the Zoho Store page, where you can review and place the order.
4. Select your payment method and complete the payment.
5. Your license will be activated immediately.

If you wish to purchase a license offline, please reach out to sales@manageengine.com.

9. How to reactivate my license if it has expired?

In the product console, navigate to Admin tab > Global Settings > Subscription. Click Manage Plan, which redirects you to Zoho Store. You can renew your license here. If you're denied access to the console, click Buy Now to proceed with reactivation.

10. What are the types of payments supported by Endpoint Central MSP Cloud?

Payments can be made via Visa, MasterCard, American Express, and PayPal. Alternatively, offline purchase is available by emailing sales@manageengine.com.

11. How do I modify my Endpoint Central MSP Cloud license?

1. Navigate to Admin > Global Settings > Subscription > Manage Plan (redirects to Zoho Store).
2. Modify the number of endpoints, technicians, or multi-language support as required.
3. Review and complete payment for the changes.

12. Why am I unable to sign up with Endpoint Central MSP Cloud?

If you are restricted from accessing Endpoint Central MSP with a message to contact your administrator, it could be because an account has already been created in another Zoho service. In that case, use the same account to access Endpoint Central MSP Cloud.

13. What happens when the super admin leaves the organization?

If the account credentials are available:

1. Login to Endpoint Central MSP Cloud.
2. Navigate to User Administration under the Admin tab.
3. Select the new user and transfer ownership.

If credentials are not available, contact desktopcentral-support@manageengine.com with either:

• A consent email from the former admin (if possible).
• OR a copy of the user's termination/resignation letter.

14. One of my organization users is an administrator of another Zoho application. Why am I unable to assign administrative privileges?

It may be because the user’s account is configured under a different organization. To resolve:

1. Sign into the other application and delete the organization.
2. Remove any Desktop Central accounts associated with the user.
3. Sign out and clear the browser session.
4. Invite the user to the correct organization and reassign privileges.

Note: Deleting the organization removes all Zoho services linked to that account, including personal ones. If uncertain, contact mspcloud-endpointcentral-support@manageengine.com.