# MDM - Google Play Store not reachable

## Problem

End user is trying to install a play store App from the App catalog and he gets the error message "Google Play Store Not reachable"

## Cause

End User might get this error message due to one of the following reasons;

- Device might not have internet connection
- Google Account authentication failed

## Resolution

The first thing the end user needs to verify is whether he is able to reach the internet using his pocket data or WiFi. Then the end user to verify if he has provided the correct login credentials for the Google Account in his device. Then he can retry installing the App.

**Applies to:** App Distribution, Play Store App

**Keywords:** Google Account failed, No Internet Connection, Mobile App Management.