All Users

All Users is a section under Universal Directory that gives admins a single, consolidated view of every user account across all configured directories and applications, with the tools to search, manage, and review the licensing status of those accounts from one place.

Rather than switching between individual directory consoles, admins can handle day-to-day user administration tasks here: enabling or disabling accounts, resetting passwords, deleting users, terminating Microsoft Entra ID sessions, and checking license consumption. Centralizing these actions keeps user management consistent across every connected directory and reduces the effort of administering accounts as more directories and applications are added.

How it works

All Users aggregates every user account synced from the directories and applications integrated with the product into one list. When a directory such as Microsoft Entra ID or Google Workspace is integrated and its associated domains are verified, the users from that directory are found on this page.

Management actions performed here apply within Universal Directory only. Disabling or deleting an account does not propagate to any directory or application other than the primary source. For accounts synced from Microsoft Entra ID, admins can additionally control active sessions directly from this page.

Limitations

Session termination applies only to users synced from Microsoft Entra ID. Sessions of users from other directories cannot be terminated from this page.
Terminating a Microsoft Entra ID session revokes only the refresh token of a user logged in to Microsoft Entra ID through a mobile device. The access token already issued to the device stays valid for 1-1.5 hours. After it expires, the device attempts to obtain a new access token using the now-expired refresh token, which ends the mobile session. The default access token lifetime is 1-1.5 hours and can be extended up to 24 hours in Microsoft Entra ID by the admin.

Steps to manage all users

Navigate to Universal Directory > All Users to open the list of all synced users, then perform any of the following actions.

Enable or disable users

Select the users to update.
Click the enable () or disable () icon above the list.

Delete users

Select the users to remove.
Click the delete () icon above the list.

Note Users are deleted only from Universal Directory. They are not removed from any integrated directory or application.

Reset a user's password (not applicable for all applications)

Select a user to open the User Details page.
Click Reset Password in the top-right corner.
Set the new password.

Perform additional account actions

On the User Details page, click the more actions () icon to:

Add/Remove users from Universal Directory groups.
Change primary source.
Create users in apps.

Terminate a Microsoft Entra ID session (Microsoft Entra ID synced users only)

Select the user to open the User Details page.
Click More > Terminate Session.
On the Terminate User Session page, click Terminate Session.

Once the session is terminated, the user is logged out of Microsoft Entra ID. For token behavior after termination, see Limitations.

View license information

Click License Info in the top-right corner to see the number of purchased, consumed, and available licenses, along with the count of licensed and unlicensed users.

Tips

When offboarding a user, disable the account first to cut off access immediately, then delete it after any data handover or audit is complete. Disabling is reversible, deletion is not.
During periodic access reviews, use the License Info counts to spot licenses held by accounts that are no longer active. Deleting those accounts frees the licenses for reassignment and keeps consumption aligned with real usage.