Leveraging new technology in the current IT landscape is crucial for IT organizations to stay competitive and meet evolving customer demands. However, managing the disruptions that come with implementing new technology is equally important. This makes planning and budgeting key to successfully leveraging new technology and managing disruptions.

In our latest video under The ITOM Spotlight series, we interviewed Kiel Hawkins, an MIS director of a healthcare organization and long-time customer of ManageEngine ITOM.

What we discussed

• Kiel's approach to sticking to your roadmap while maintaining a budget
• Challenges faced by organizations in modern IT environments
• How to integrate technological disruptions with your IT roadmap
• Kiel's experience with ManageEngine tools and advice for IT professionals