AUSTIN, TX, February 09, 2011 – ManageEngine, makers of a globally renowned suite of cost effective network, systems, applications and security management software solutions, today announced that its ITIL-ready service management solution, ManageEngine ServiceDesk Plus, was named the best Help Desk product by readers of the leading Windows Networking resource site, WindowsNetworking.com.
"Our Readers' Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category," said Sean Buttigieg, WindowsNetworking.com manager. "WindowsNetworking.com users are specialists in their field who encounter various solutions for Enterprise Networking at the workplace. The award serves as a mark of excellence, providing the ultimate recognition from peers within the industry."
ManageEngine ServiceDesk Plus delivers ITIL-ready service management out of the box, including Incident, Problem and Change Management; Configuration Management Database (CMDB); Service Catalog; and more. The suite also has an integrated asset lifecycle management solution that supports automatic scanning of Windows, Linux and Mac systems. Customers can choose between a downloadable, installed version, or an online service (SaaS).
"We are very happy and proud of our achievement," said Umasankar Narayanasamy, product manager at ManageEngine. "ManageEngine ServiceDesk Plus has been a successful product and we are grateful to our community of customers and users who are responsible for that growth. This award serves as additional motivation to us to continue our software innovation and improvement."
WindowsNetworking.com conducts monthly polls to discover which product is preferred by network administrators in a particular category of third party solutions for Enterprise Networking. The awards draw a huge response per category and are based entirely on the visitors' votes. WindowsNetworking.com visitors can submit their votes for the current Readers' Award poll in the site's left-hand bar.
WindowsNetworking.com (http://WindowsNetworking.com) is a Microsoft Windows Networking resource site. It is a leading Enterprise Networking site, attracting over 650,000 Network administrators and specialists a month. The site provides the latest Windows Networking services, articles and tutorials by leading Windows Networking experts, message boards, software listings and product reviews. WindowsNetworking.com forms part of a group of sites run by TechGenix Ltd.
ManageEngine is the leading provider of cost-effective enterprise IT management software and the only one making the 90-10 promise – to provide 90 percent of the capabilities offered by the Big 4 at just 10 percent of the price. The ManageEngine suite offers enterprise IT management solutions including Network Management, HelpDesk ITIL, Bandwidth Monitoring, Application Management, Desktop Management, Security Management, Password Management, Active Directory reporting, and a Managed Services platform. ManageEngine products are easy to install, setup and use and offer extensive support, consultation, and training. More than forty-five thousand organizations from different verticals, industries, and sizes use ManageEngine to take care of their IT management needs cost effectively. ManageEngine is a division of ZOHO Corporation. For more information, please visit www.manageengine.com."
Weber Shandwick, for ManageEngine