PLEASANTON, Calif - May 26, 2016 - ManageEngine, the real-time IT management company, today announced that the change management module in its flagship IT help desk software, ServiceDesk Plus, has been officially certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider.
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PinkVERIFY™ is a service that evaluates IT service management (ITSM) tool sets for ITIL compatibility. For a tool to be certified in a certain process, an ITSM vendor must go through a rigorous assessment process meeting 100 percent of the general, core and integration suitability requirements. ServiceDesk Plus cleared the assessment with a Pink Elephant consultant thus confirming its alignment with ITIL best practices.
"For most IT teams, it is always a challenge to choose between a product that is functional yet simple or one that checks all ITIL boxes but is very complex," said Rajesh Ganesan, director of product management, ManageEngine. "The PinkVERIFY certification of ServiceDesk Plus brings the right balance to our customers who do not have to sacrifice simplicity for ITIL compliance."
David Ratcliffe, president at Pink Elephant said, "Congratulations, ManageEngine! With the PinkVERIFY certification for change management in ServiceDesk Plus 9.0 under the belt, customers can be assured of compliance to the highest standards when it comes to managing IT changes with minimal risk, greater control and better execution. It's great to see ManageEngine moving forward with its commitment to providing best practice and ITIL-certified functionality to its users. Well done!"
The PinkVERIFY change management module is available in the Enterprise edition of ServiceDesk Plus. It is also available as an add-on to the Standard and Professional editions. For more details on ServiceDesk Plus editions and offerings, please visit https://www.manageengine.com/products/service-desk/sdp-editions.html.
For more information about ServiceDesk Plus, please visit http://www.manageengine.com/service-desk. For more information about ManageEngine, visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.
ServiceDesk Plus is ITIL-ready help desk software with integrated asset and project management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity. It comes in three editions and is available in 29 different languages. Over 100,000 organizations across 185 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high end-user satisfaction. For more information about ServiceDesk Plus, please visit http://www.manageengine.com/service-desk.
ManageEngine delivers the real-time IT management tools that empower IT teams to meet organizational needs for real-time services and support. Worldwide, established and emerging enterprises - including more than 60 percent of the Fortune 500 - rely on ManageEngine products to ensure the optimal performance of their critical IT infrastructure, including networks, servers, applications, desktops and more. ManageEngine is a division of Zoho Corporation with offices worldwide, including the United States, India, Singapore, Japan and China. For more information, please visit http://buzz.manageengine.com/; follow the company blog at http://blogs.manageengine.com/, on Facebook at http://www.facebook.com/ManageEngine and on Twitter @ManageEngine.