# Request a Price Quote for ManageEngine Applications Manager ## Get Quote Fill up the form to get a personalized quote that best suits your requirements. ## Request a Personalized Quote
## Licensing FAQ ### What is a Monitor? A Monitor is a specific Application, Server, Service or Web URL. The performance of these Applications, Servers and Services are monitored on the basis of metrics like CPU Usage, Response Time etc. Examples of monitors supported are Windows server monitor, WebLogic monitor, Oracle database monitor, service monitor, URL Sequence monitor, Apache monitor etc. For example, if you want to monitor 100 SQL Server installations in your network, the 100 SQL Servers will be considered as 100 monitors. Consider the Apache web server that is used by www.appmanager.com. This monitor (Apache web server) may have 'N' number of performance metrics exposed. For info on what performance metrics you can see for an Apache Monitor, refer Apache Monitoring. The total number of monitors will include the monitors that are added by default. These default monitors will not be taken into account while calculating the number of monitors for Licensing. ### What do you mean by number of users? It is the number of users who will need to access the Product Web Client. ### Why do I need an additional user license? A multi user environment allows more than one user to simultaneously login to the Web Console. Additionally, you can make use of the various roles like 'Operator', 'Manager' and 'Read Only User' to have more control over which users see what data. ### How do I enable Monitor Add on(s)? Monitor Add on comes bundled in the product itself (No separate download). After buying a monitor Add-on, for example - SAP Add on, if you apply the license, SAP Monitor will be enabled. Contact [appmanager-support@manageengine.com](mailto:appmanager-support@manageengine.com) for buying monitor Add-On. You can view the list of Add ons provided with Applications Manager [here](https://www.manageengine.com/products/applications_manager/applications-manager-comparison.html). ### How many monitors can I use if I purchase Add-on? For example, you have bought 25 monitor license and SAP monitor add-on, you can configure and monitor 25 number of SAP servers. SAP add-on is for enabling the SAP monitoring feature in Applications Manager. ### Can I purchase a Perpetual License (a one-time payment License)? Yes, you can buy Perpetual License instead of Annual Subscription. Please contact [sales@manageengine.com](mailto:sales@manageengine.com) to know more. ### Does Annual Subscription fee cover Maintenance and Support? Yes, Annual Subscription includes Maintenance and Support fee. ### Does Annual Subscription fee include phone support? Yes, Annual Subscription fee includes phone support. ### Do I have to pay for Applications Manager database license? No, Applications Manager comes bundled with a database. Hence you do not have to buy database license for using Applications Manager. ## Add-on Modules Overview ### SAP Monitoring Applications Manager's SAP monitor uses the SAP CCMS (Computer Center Management System) architecture to give insightful information about the SAP system. Critical metrics are available in real-time. - Background Processing - Monitor the status of Background processing in SAP System - Buffer - Monitor the utilization of SAP Buffer, and its hit and swap rates - Enqueue - Monitor the values of SAP Enqueue service - Operating System - Monitor the Operation System data - Spool - Monitor the utilization of Spool system - Dialog - Monitor the values of SAP Dialog system - View SAP system errors comprising of ABAP dumps, Aborted Jobs, Update errors and Syslog errors. Manage generated SAP alarms from the Applications Manager web console. ### APM Insight .Net Agent Applications Manager's APM Insight .Net Agent is equipped with the following capabilities: - Isolate performance bottlenecks and drill down to the offending code - Troubleshoot code latencies and pinpoint the root cause of issues - Measure user satisfaction with Apdex scores - Summarized database operations - Trace individual business transactions - Real-time visuals of CLR performance and health - Proactive alerts ### APM Insight for Java Web Transaction Applications Manager's APM Insight provides unmatched visibility into how your business applications behave for end users. - Visualize J2EE Web Transactions end to end, with performance metrics from URLs to SQL queries - Identify and resolve performance degradation wherever they originate - Measure user satisfaction with Apdex scores, transaction traces, and performance metrics of Java/J2EE components, EJB, and SQL statements - Identify bottlenecks by tracing Java method invocations to pinpoint offending code ### IBM AS400/iSeries Monitor Applications Manager's IBM AS400/iSeries monitor enables you to manage and monitor your AS400 server's availability and performance through an integrated web console. - Monitor status, pools, jobs, messages, spools and more ### Oracle E-Business Suite Performance Monitor Applications Manager's Oracle E-Business Suite Performance Monitor is equipped with the following capabilities: - Out-of-the-box monitoring of Oracle EBS availability and performance - Monitor connection statistics, request statistics and configure alarms - Generate notifications and alarms based on configured thresholds - Access performance graphs and reports grouped by availability, health, and connection time - View both historical and current Oracle EBS performance metrics ### MS Office SharePoint Server Monitor Applications Manager's MS Office SharePoint Server Monitor is equipped with the following capabilities: - Out-of-the-box management of performance and availability - Monitor performance statistics such as OfficeSearch Gatherer, Excel Services Web Frontend, Memory Stats and configure alarms - Generate notifications and execute actions automatically based on configurations - Access performance graphs, grouped reports, customized reports, and date-based graphs ### Siebel Server Monitor Applications Manager's Siebel Server Monitor is equipped with the following capabilities: - Out-of-the-box management of performance and availability - Monitor tasks and processes in the Siebel server - Fetch AOM-specific statistics, response time, reply size and think time - Track component-level CPU time, elapsed time and sleep time statistics ### IBM WebSphere MQ Monitor Applications Manager's IBM WebSphere MQ Monitor is equipped with the following capabilities: - Out-of-the-box management of performance and availability - Monitor performance statistics such as Channel, Listener Stats, Queue and configure alarms - Generate notifications and execute actions automatically - Access performance graphs, grouped reports, customized reports, and date-based graphs ### End User Monitoring Applications Manager's end user monitoring capabilities allow IT teams to: - Ensure business-critical network services such as DNS, LDAP, Ping, mail servers and web transactions perform well from the end user perspective - Categorize performance issues as global or local problems - Gain accurate response time information from all critical locations - Plan capacity, meet promised SLAs and improve service quality ### Add on(s) #### What are Add-ons? Applications Manager add-on features enable you to extend the capabilities of Application performance management to meet your business requirements. All the add-ons are included as part of the product. You can use them for free during your evaluation period. Once the evaluation period is over, you can use only those add-ons that you have purchased. #### How many monitors can I use if I purchase Add-on? Add-ons are priced as a flat fee. You can monitor any number of resources as long as you are within the overall 'monitors' count. For example, if you buy a 25 monitors license with SAP add-on, you can add any number of SAP monitors as long as the monitor count does not exceed 25.