As a leading Oracle partner, this company operates in a dynamic and technology-driven landscape. The organization is dedicated to delivering projects and supporting its clients' hybrid Oracle infrastructure.
With a global presence, the Oracle partner has offices in many countries to serve a diverse customer base worldwide. The company's IT infrastructure is complex, but are crucial to its business operations that support a wide range of industries, including energy, engineering and construction, education, and commercial services.
Before implementing ManageEngine Applications Manager, the company faced several challenges in monitoring its application environment. The organization's various teams utilized different tools for their specific monitoring needs, leading to a fragmented and inconsistent approach. This disparate use of systems and tools hindered effective collaboration and analysis during incidents, as teams struggled to correlate issues and identify the root causes. The organization's reliance on various siloed monitoring systems also adversely impacted the mean time to repair.
The company's previous monitoring system lacked graphical representation and a centralized display, making it difficult for the IT team to gain a clear, unified view of the entire infrastructure. The absence of these key features often caused the IT team problems as it struggled to interpret data and identify trends across multiple systems. The IT teams also utilized Oracle Enterprise Manager, but upgraded to Applications Manager to cut down on unnecessary expenses.
Inconsistencies using the previous software often impacted the actions taken, as faulty alerts hindered the company's ability to achieve a comprehensive and unified view of its IT infrastructure.
Without comprehensive visibility into the IT environment, our IT team faced the risk of overlooked alerts," said a Oracle DBA consultant at the organization. "Missing out on alerts can result in undetected application failures, service disruptions, and unresolved performance issues, which could negatively impact our business by causing customer dissatisfaction.
The company's IT team chose Applications Manager to address its monitoring challenges.The solution's extensive hybrid support for Oracle solutions, proved to be highly valuable for the organization.
By centralizing monitoring operations, Applications Manager provides a standardized approach that improves the IT team's visibility across the hybrid cloud infrastructure, eliminating the risks of blind spots. The team leverages Applications Manager's capabilities to automate repetitive actions and implement adaptive thresholds, enhancing the overall efficiency and effectiveness of its monitoring operations.
The company uses Applications Manager to ensure optimal performance and reliability by monitoring a diverse range of business critical IT components including those hosted by Oracle.
Applications Manager significantly improves the company's overall efficiency of business operations and empowers the IT team to standardize its monitoring for production and non-production servers. By creating a unified template for all servers, the company ensures consistency in monitoring practices, with clearly defined thresholds and uniform standards across the company. This standardization improves reliability and reduces the complexity of managing multiple environments.
The integration of webhook and API functionality further enhances the company's ability to respond to incidents swiftly. Automated alerts are seamlessly routed to the preferred communication channels, enabling the team to receive timely notifications. This proactive approach reduces the risk of missed incidents, ensuring that potential issues are promptly addressed, curbing any escalation.
By transitioning to Applications Manager, the oracle partner not only improved its operational efficiency but also realizes significant cost savings. "The initial savings were a key factor in why our chief technology officer was so eager to move to Applications Manager," he noted.
In addition to cost-effectiveness, Applications Manager provides a comprehensive set of features that are easy to use and adaptable, making it a perfect fit for the company’s diverse IT environment. The solution provides robust monitoring for the organization's servers at an affordable price, without compromising on the capabilities needed to manage a complex infrastructure.
The company's implementation of Applications Manager has significantly reduced its mean time to repair. The company's incident response team categorizes tickets into P1, P2, and P3. This focus helps the IT team resolve P2 and P3 issues quickly and prevent many incidents from escalating to P1 status.
P1 incidents refer to major issues, such as a complete loss of service or the unavailability of a database or server. P2 alerts are classified as critical and require immediate attention to prevent them from escalating into a major incident. P3 alerts are warnings that inform the DBA of potential issues that need investigation to avoid escalation to a P2 alert.
Applications Manager automates the creation of tickets, ensuring that critical alerts are promptly addressed, thereby minimizing downtime and service disruptions. The company's IT team has seamlessly integrated APM with a ticketing software to streamline this process.
The organization has gained substantial savings by consolidating monitoring systems, reducing infrastructure costs, and improving operational efficiency. The use of Oracle Enterprise Manager earlier came with significant expenses. The diagnostics license alone was priced at around $7,500 per processor, and with over 500 clients, those costs could quickly escalate. Additionally, an enterprise license for the underlying database and Oracle support seemed to increase the financial burden further.
Applications Manager delivers a cost-effective solution with a single, upfront cost and a simplified setup process. It provides seamless connectivity across all customers.
With Applications Manager seamlessly integrated into the Admin server, we can monitor all systems from a single dashboard, drastically reducing manual effort, cutting costs, and delivering exceptional ROI," he observed.
ManageEngine Applications Manager is application performance monitoring software that helps businesses ensure high availability and performance for their critical applications and servers, both within the data center and in the cloud. It provides real-time insights into the performance of complex applications, their underlying infrastructure and the experience of users—all from a single pane of glass. Enterprises worldwide trust Applications Manager to improve their operational performance, support digital transformation initiatives and improve customer engagement without being hampered by performance challenges. For more information about Applications Manager, visit manageengine.com/apm
It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.
Reviewer Role: Research and Development
Tech Support Manager, Lexmark