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RUM Agent Download

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Download Real User Monitoring agent for Applications Manager

If you are using Applications Manager's Real User Monitoring feature, download the appropriate RUM agent from the table below.

 
Who should Download? Agent Version Operating System
Windows Linux
Customers using build no. 16310 and above
3.9
Customers using build no. 16160 to 16300
3.0
Customers using build no. 15570 to 16150
2.0
Customers using build no. 15390 to 15560
1.0

Note: RUM agent is not a standalone product. It will work only in combination with ManageEngine Applications Manager.

Note: It is recommended to use the SHA256 checksums to verify the integrity of the packages you download.

File SHA256 value
RUM Agent 64 bit (.exe) 3936e6e6d3a8936e9bc397946f6b95099c3ec208ad47071ef85b3713ff6acf9c
RUM Agent 64 bit (.bin) bbe583ba8adbdb105318ab0f51bbcda2e9f15c4f2b665bad406a4d5249941b6e
Frequently Asked Questions
  • Is RUM Agent an add-on feature in Applications Manager?

    RUM will be available as a count based add-on module. It will work with both Professional and Enterprise editions of Applications Manager.

    • Each website monitored with RUM will be counted as 1 monitor in the license. The price also depends on the Page views metric.
    • Page views will have a monthly (calendar) limit and users will be charged separately based on the tier that they purchase. For more details, click here.

  • How do I configure RUM in Applications Manager?

    You can refer to our help page and follow the steps given there.

  • I have a problem starting the RUM agent What do I do?

    You can refer our troubleshooting KB here.

  • Can I integrate RUM with APM Insight?

    No. For now, you cannot integrate RUM with APM Insight.

  • How do I resolve the 'No data available' error shown in 'ISP' tab?

    Real User Monitor does not show ISP details by default. A third-party geolocation API needs to be purchased and configured in RUM agent to obtain ISP data. Learn more

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It allows us to track crucial metrics such as response times, resource utilization, error rates, and transaction performance. The real-time monitoring alerts promptly notify us of any issues or anomalies, enabling us to take immediate action.

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Tech Support Manager, Lexmark

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