# Integrate with Freshservice **Last Updated On**: 20 Jul 2026 **6 minutes read** ## Introduction ManageEngine Endpoint Central is a **unified endpoint management and security solution** that helps enterprises automate every aspect of endpoint management, including patch management, software deployment, remote troubleshooting, IT asset management, and more. It acts as a comprehensive endpoint management solution, enabling administrators to efficiently handle tasks from a central location. Freshservice is a **cloud-based IT service management software** that streamlines IT service delivery through automation, asset management, and advanced service desk capabilities. By integrating Freshservice with Endpoint Central, IT administrators can seamlessly perform endpoint management activities directly from the Freshservice platform. This integration is compatible with both the **On-Premise** and **Cloud** versions of Endpoint Central. ## Why Should I Integrate? Endpoint Central is **ManageEngine's flagship unified endpoint management and security solution** that helps organizations automate endpoint management. By integrating Freshservice with Endpoint Central, IT admins can: 1. Simplify **application deployment** using pre-built templates. 2. Utilize powerful **remote access** features, including file transfer and built-in communication tools. 3. Troubleshoot remotely with **multiple monitor support**, session recording, and technician collaboration. 4. Take advantage of **remote power options** like Wake-on-LAN, shutdown, and standby. 5. Resolve issues using **system manager tools** without initiating a remote session. ## Integrate with Endpoint Central On-Premise To integrate with Endpoint Central On-premise, follow the steps below: 1. Log in to your Freshservice console, navigate to the Marketplace, and search for Endpoint Central. ![Freshservice Marketplace Search](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-marketplace-search.webp) 2. Select the app and click on **Install**. ![App in Marketplace](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-marketplace-app-install.webp) 3. Scroll to the bottom of the page and click the link labeled "If you are using Endpoint Central On-Premises, click here." ![Configure UEMS On-premise](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-configure.webp) 4. **Prerequisites:** - Ensure that the Endpoint Central build number is 10.0.468 or later. - Verify that the Endpoint Central server has a valid SSL certificate signed by a Certificate Authority (CA). - Ensure the Endpoint Central server is reachable publicly from the internet. - Obtain the Freshservice API key with administrative privileges. ![App Prerequisites](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-prerequisites.webp) 5. If you are new to Endpoint Central, download and install the free trial. ![New to UEMS](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-new-customers.webp) 6. If you are an existing user, enter the FQDN (Fully Qualified Domain Name) or IP address of the Endpoint Central server in the format: ``` https://dcserver.com:8383 ``` 7. Use the **Verify Reachability** option to confirm connectivity. ![Verify Connectivity](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-validate-server.webp) 8. Enter the admin username and password for the Endpoint Central server and validate. ![Enter UEMS Admin Credentials](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-admin-credentials.webp) 9. To get the Freshservice API key, navigate to **_user profile > profile settings_**. ![Freshservice API Key Navigation](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-fs-api-key-navigation.webp) 10. Copy the API key shown. ![Copy Freshservice API Key](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-cloud-fs-api-key-copy.webp) 11. Paste the Freshservice API key, enter the subdomain name, and validate. ![Enter Freshservice API Key and Subdomain](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-key-subdomain.webp) 12. Once the server details and credentials are validated, complete the integration by clicking **Install**. ![Complete Integration](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-complete.webp) Now, you can manage endpoints directly from Freshservice tickets. Other Freshservice agents can securely authenticate themselves directly from the ticket window using their Endpoint Central privileges, ensuring proper access control based on their roles and permissions. ## Integrate with Endpoint Central Cloud 1. Log in to your Freshservice console, navigate to the Marketplace, and search for Endpoint Central. ![App in Marketplace](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-marketplace-search.webp) 2. Select the app and click on **Install**. ![App in Marketplace](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-marketplace-app-install.webp) 3. Click on **Integrate now** to configure the app. ![Configure UEMS Cloud](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-configure.webp) 4. To get the Freshservice API key, navigate to **_user profile > profile settings_**. ![Freshservice API Key Navigation](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-fs-api-key-navigation.webp) 5. Copy the API key shown. ![Copy Freshservice API Key](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-op-cloud-fs-api-key-copy.webp) 6. Paste the key, enter the Freshservice subdomain name, and validate. ![Enter Freshservice API Key and Subdomain](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-key-subdomain.webp) 7. Click **Sign-in**. ![Sign-in to UEMS Cloud](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-sign-in.webp) 8. Authenticate using your Endpoint Central Cloud credentials. If you are new to Endpoint Central, sign up with a new account. ![New or Existing to UEMS](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-new-and-old.webp) 9. Click **Accept** to provide necessary permissions. ![UEMS Cloud Authorization](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-authorize.webp) 10. Complete the integration by clicking **Install**. ![Integration Complete](https://cdn.manageengine.com/sites/meweb/images/desktop-central/help/integration/freshservice-ec-cloud-complete.webp) Now, you can manage endpoints directly from Freshservice tickets. Other Freshservice agents can securely authenticate themselves directly from the ticket window using their Endpoint Central privileges, ensuring proper access control based on their roles and permissions. ## Resources to Aid the Integration - [Download or Sign Up with Endpoint Central](https://www.manageengine.com/products/desktop-central/free-trial.html) - [Install Endpoint Central Agents](https://www.manageengine.com/products/desktop-central/help/device-onboarding/agent-installation-methods.html) - [Download Endpoint Central App from Freshservice marketplace](https://www.freshworks.com/apps/desktop_central/)