# HTML 5 Viewer Web Socket Secure (WSS) - Failure !

## Problem

You are trying to establish remote connection using HTML 5 Viewer in HTTPS mode and you get the message **"Web Socket Secure (WSS) - Failure"**.

## Cause

You are trying to access the Endpoint Central server in HTTPS mode. The Self Signed/Third Party certificates configured on the server are not recognized on the Safari browser.

## Resolution

You will have to configure the Safari browser to trust/allow secure web socket connections to the Endpoint Central server.

Follow the steps mentioned below when you try to access the Endpoint Central web console from the Safari browser:

1. You can see the prompt as shown below. Click **Show Certificate**.  
   ![](https://www.manageengine.com/products/desktop-central/images/html5viewer1.png)

2. Click **Trust** to accept certificates.  
   ![](https://www.manageengine.com/products/desktop-central/images/html5viewer2.png)

3. Choose **Always Trust** as shown in the image and click **Continue**.  
   ![](https://www.manageengine.com/products/desktop-central/images/html5viewer4.png)

4. Click **Update Settings** to save the changes.  
   ![](https://www.manageengine.com/products/desktop-central/images/html5viewer5.png)

You can now retry to establish the remote connection. If the problem still persists, then you can contact Endpoint Central support.

**Applies to:** Remote Desktop Management, Troubleshoot Remote Desktop, Remote Desktop Connection Problems  

**Keywords:** Remote Desktop, Manage Remote Computers, Troubleshoot Remote Machines