# Software Deployment failure - Unknown Error Code: 61684 - Endpoint Central Knowledge Base

## Software Deployment - Knowledge base

### Software Deployment failure - Unknown Error Code: 61684

### Problem

You are trying to deploy Internet Explorer 8. However the software installation fails with an error message - "Failed with an unknown error: 61684".

### Cause

You will encounter this error if the prerequisites for IE 8 installation are not met. IE 8 installation includes the installation of some additional required components and prerequisites, based on the target operating system. For additional information, refer to the following URL:

[http://technet.microsoft.com/en-us/library/dd433079.aspx](http://technet.microsoft.com/en-us/library/dd433079.aspx)

### Resolution

To eliminate this error, we recommend you to download the [Update for Windows XP (KB946501)](http://www.microsoft.com/downloads/details.aspx?FamilyID=c1ac48ad-f4f9-4b4b-9cb5-460593b052cc&DisplayLang=en&displaylang=en) on to the network share on your Endpoint Central server machine. Now follow the steps specified below to deploy Internet Explorer 8 on your client computers.

1. Go to *Software Deployment* tab and select *Add Package*.
2. Choose the *MSIEXEC/EXE/ISS/Command* option in the *Enter Package Details* section.
3. Choose the *HTTP Path (URL)* option for the *Select Path Type*.
4. Browse and upload the **Update for Windows XP (KB946501)** in the *Add Files to Upload* dialog.
5. Specify the Installation Path as *WindowsXP-KB946501-v2-x86-ENU.exe /quiet /passive /norestart*.
6. Click on the *Add Package* button.
7. Select the Package you have just added and deploy it on the error occured machines.
8. Select the reboot option as this patch requires reboot.

You can now proceed with IE 8 installation on the respective client machines.

**Applies to:** Internet Explorer 8 Installation, IE 8 Installation failure, Unknown Error Code: 61684, Software Deployment Status

**Keywords:** IE 8 Installation Fails, Unknown Error Code: 61684, Install Software on Remote desktops, Software Installation Error