Installation of Exchange Reporter Plus

This section explains about:

  1. Installation of Exchange Reporter Plus
  2. Privileges required for gathering data

Installation of Exchange Reporter Plus

To install ManageEngine Exchange Reporter Plus:

Installing Exchange Reporter Plus as an application with the InstallShield Wizard

Installing Exchange Reporter Plus as a service

When Exchange Reporter Plus is started in Windows Server 2003 machines with a firewall enabled, Windows may pop up security alerts asking whether to block or unblock the following programs:

  1. mysqld-nt-Databaseserver
  2. Java(TM) 2 Platform Standard Edition binary - Java

Choose to unblock these programs.

Enter default credentials to be used for data collection:

Exchange Reporter Plus gathers information from Exchange Server, the Office 365 tenant, Skype for Business Server, and other data sources like Active Directory, Message Tracking Logs, and Outlook Web Access Info (IIS) Logs. The credentials provided while adding Exchange Server, an Office 365 tenant, or Skype for Business Server will be used as the default credentials for data collection from these sources. These credentials should have certain privileges as outlined below.

Privileges required for gathering data

To collect data without issue, you must provide the user account (specified in above step) with the necessary roles as outlined below:

Features Privileges required
Exchange Server: Reporting, auditing, and monitoring The user account must be a member of the:
  • Domain Admins group
  • Organization Management group
Exchange Online: Reporting and auditing The user account must have a:
  • Global Administrator role
Skype for Business Server: Reporting The user account must be a member of the:
  • CsAdministrator or
  • CsViewOnlyAdministrator group

The user account used for data gathering should have the roles as above, if not, check the below privileges needed for gathering data table and provide the appropriate permissions.

Data to be gathered Privilege needed for gathering data
Comprehensive data about the Exchange organization and Exchange servers Administrator credentials possessing appropriate permissions (including those given in the below rows)
Mailbox data Exchange View only administrator (who has an individual mailbox in the organization). The mailbox from which data is collected should not be hidden from the Global Address List (GAL)
Mailbox content data Any valid user credential with send as and full access permissions on the mailboxes, about which information is to be gathered
Exchange traffic/Outlook web access log files Any valid user credential with read access to the log file on remote share
Public folder properties and public folder content data Any valid user credential with read access to public folders, about which information is to be gathered

Note: For more detailed steps on Exchange Reporter Plus' installation procedure, refer to this installation guide.

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