Cavco Industries, a leading builder of factory-made homes with 31 lines nationwide, addresses the affordable housing crisis with smart, budget-friendly solutions. Its subsidiaries offer insurance and financing support.
Founded in 1965, Cavco invests in employee growth; values diversity; and builds not just homes but strong, inclusive communities through fair, skill-based hiring and development programs.
Cavco Industries, Inc.
Housing and Financial Services industries
Phoenix, Arizona
Cavco Industries strengthened its identity and access management by deploying ManageEngine ADSelfService Plus. The IT team previously struggled with a high volume of account unlock requests with over 500 per month, which was time-consuming and impacted user productivity.
By implementing ADSelfService Plus, Cavco empowered users with secure self-service capabilities for password resets and account unlocks, significantly reducing help desk load.
With expert guidance from the OnboardPro team, ManageEngine's implementation service, Cavco also enabled advanced configurations such as Duo-based MFA and ADSelfService Plus credential provider allowlisting, ensuring a smooth rollout tailored to the organization's unique environment.
IAM Engineer Ted Peterson and his team faced ongoing challenges in securing identity and access across the organization. The help desk was overwhelmed with over 500 account unlock and password reset requests each month, burdening staff with repetitive work and reducing productivity. Without a scalable self-service system, users couldn't reset passwords or unlock accounts on their own, further adding to support backlogs.
The team also needed to strengthen login security. While Duo was already in place for MFA at the Windows logon screen, there was no secure self-service option for users to reset forgotten passwords or unlock accounts without bypassing MFA enforcement. Windows supports only one credential provider at a time, preventing Duo and any other password self-service tool from appearing together on the logon screen.
In addition, providing secure remote access to any self-service portal was a concern, as the system would need to be protected from direct internet exposure to prevent unauthorized access. With limited internal bandwidth for complex integrations, the team needed a solution that could be implemented with minimal disruption and backed by responsive support.
Faced with high volumes of account unlock and password reset requests, MFA limitations in Windows logons, and the need for secure remote access, Cavco Industries adopted ManageEngine ADSelfService Plus. The implementation was smoothly handled by OnboardPro, ManageEngine’s service that offers personalized support for setup and deployment.
Sreejith from the implementation team played a crucial role in helping the organization address a unique limitation in Windows logons, which typically supports only one authentication method.
— Ted Peterson, IAM engineer, Cavco Industries
Peterson stated that the impact was immediate. Previously, the help desk handled over 500 password-related tickets each month. With the platform's self-service portal, users can now reset passwords and unlock their accounts independently, significantly reducing the help desk workload and restoring access much faster.
Additionally, the team configured a reverse proxy, extending secure portal access to remote users and ensuring identity protection beyond the corporate network.
— Ted Peterson, IAM engineer, Cavco Industries
With ADSelfService Plus and OnboardPro, Cavco streamlined password management, reduced support overhead, and improved the user experience, all while strengthening security.
ADSelfService Plus is an identity security solution to ensure secure and seamless access to enterprise resources and establish a Zero Trust environment. With capabilities such as adaptive multi-factor authentication, single sign-on, self-service password management, a password policy enhancer, remote work enablement, and workforce self-service, ADSelfService Plus provides your employees with secure, simple access to the resources they need. ADSelfService Plus helps keep identity-based threats out, fast-tracks application onboarding, improves password security, reduces help desk tickets, and empowers remote workforces. For more information about ADSelfService Plus, visit https://www.manageengine.com/products/self-service-password.
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of the ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of installation, deployment, and product use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With Onboarding, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on the business needs.
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