PartsSource is an evidence-based B2B vertical marketplace that provides supply chain management software to various healthcare facilities.
Since 2001, PartsSource has served nearly 5,000 hospitals and 15,000 clinical sites with efficient procurement processes for mission-critical supplies and services. Today, the company stands as the largest online marketplace in the United States healthcare and continues to transform one of the largest industries in the world.
PartsSource Inc.
Healthcare
United States
PartsSource's primary goal is to assist healthcare facilities by solving their on-demand services. This required high operational efficiency across the organization. Ben Metz, the security administrator, realized that manually addressing password service requests was time-consuming, highly inefficient, and significantly increased their workload.
After carefully evaluating ManageEngine ADSelfService Plus for three months, Metz realized it was their ideal solution. Upon implementation, self-service capabilities were immediately enabled for users. Even as password reset requests increased, the time technicians spent unlocking accounts or resetting passwords decreased exponentially. This also reduced the downtime users experienced when locked out of their accounts.
Using ADSelfService Plus, Metz enforced a two-factor authentication (TFA) using Google Duo for multiple endpoint users simultaneously. The solution also offered automated and scheduled reports to monitor every failed TFA attempt across the organization.
As the primary requirement was solved, Ben had a few other requirements. PartsSource purchased OnboardPro, ManageEngine's exclusive implementation services for IAM and SIEM solutions, to implement ADSelfService Plus customized to their environment.
Metz requested periodic email alerts to ensure timely password resets. With the support of our implementation team, custom mail notifications were configured based on the organization's password policy deadlines. Additionally, to avoid any account lockouts, a custom mail notification, copied to the user's manager, was triggered if the user failed to reset their password as the deadline approached.
As requested by Metz, our implementation team also configured automatic ticket generation in the ServiceDesk application if password-expired users were identified.
— Ben Metz, Systems administrator
OnboardPro is a ManageEngine service that provides solution implementation to clients upon request. This service includes the installation and customized configuration of ManageEngine solutions. It enables clients to seamlessly begin work without worrying about the complexities of product installation, deployment, and use. Every client environment is unique and requires additional support beyond the basic installation and standard features. With OnboardPro, clients have the option to engage a team of product experts to manage the installation, implementation, customization, and training based on their business needs. For more information, visit manageengine.com/onboarding/manageengine-onboardpro-iam-and-siem-professional-service.html.
ADSelfService Plus is an integrated Active Directory (AD) self-service password management and SSO solution. It offers password self-service, password expiration reminders, a self-service directory updater, a multi-platform password synchronizer, and SSO for cloud applications. ADSelfService Plus supports IT help desks by reducing password reset tickets and spares end users the frustration caused by downtime.
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