Password Synchronization with Zendesk

Steps to configure Zendesk accounts with ADSelfService Plus

  1. Go to Configuration --> Self-Service --> Password Synchronizer

  2. Click the Zendesk link. You will be presented with Zendesk configuration page.

  3. Enter the domain name of your Zendesk account

  4. Enter the username and password of your Zendesk account

  5. Enter a brief description of the domain

  6. Select the Self-Service Policies by clicking the plus icon. Password Synchronization will be possible for only those users who fall under the selected self-service policies.

  7. Click Save

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