Starting and Accessing ADSelfService Plus

In this section, we will be looking at the multiple ways to start and access ADSelfService Plus: 

  1. Starting ADSelfService Plus

  2. Accessing the ADSelfService Plus Client

  3. Accessing ADSelfService Plus from the native logon screen

  4. Accessing ADSelfService Plus from mobile devices

  5. Stopping ADSelfService Plus

1. Starting ADSelfService Plus

Note: When you run ADSelfService Plus as an application, it uses the privileges of the user logged on to the computer, so ensure that the account has permission to access the product's installation folders. If you choose to run ADSelfService Plus as a service, it utilizes the service account's privileges.
When ADSelfService Plus is installed as a Service

ADSelfService Plus is started using the system account when run as service.

To start ADSelfService Plus as a service:

When ADSelfService Plus is not installed as a Service

  In this case, ADSelfService Plus is started using the user account. To start it, go to Start → Programs → ADSelfService Plus → Start ADSelfService Plus. On starting ADSelfService Plus, the client is automatically launched in the default browser.

Note: When ADSelfService Plus is started in Windows Server 2003 machines with a firewall enabled, Windows might display security alerts asking whether to block or unblock the following program :
  • Java(TM) 2 Platform Standard Edition binary - Java.

You should unblock these programs to start ADSelfService Plus

Java Alert

Fig: Java Alert

2. Accessing the ADSelfService Plus client

Once the product is started using the Start ADSelfService Plus option, the ADSelfService Plus client is automatically launched in the web browser. The client can also be accessed by clicking on the desktop icon when installed as an application or a service. To access ADSelfService Plus client manually:

  • Open a web-browser and type http://hostname:8888 in the address bar. Here, hostname refers to the DNS name of the machine where ADSelfService Plus is running and 8888 denotes the default port number. (If you had changed the default port number, enter that port number).
  • To login, enter "admin" in both the username and password fields. You will be prompted to change the password once you login to the portal after applying the product license. Once you change the password, use the new password to login to the portal while using the default admin account.

3. Accessing ADSelfService Plus from the native logon screen

Credential Provider for Windows 7

Fig: ADSelfService Plus Credential Provider for Windows 7

Credential Provider for Windows 10

Fig: ADSelfService Plus Credential Provider for Windows 10

For further info, refer GINA/Mac/Linux Installation.

4. Accessing ADSelfService Plus from mobile devices

To make the password self-service process easier for end users, and to prevent them from depending on other users' computers and the ADSelfService Plus login agent, ADSelfService Plus offers a native app for iOS & Android and also a mobile web app for other platforms.

You can download the iOS app from the App Store and the Android App from the Play Store. The mobile web app can be accessed from mobile web browsers like Google Chrome.

Setting up the iOS and Android Apps

Before users can start using the app for password self-service, they have to configure the server settings so that the app can connect and communicate with the ADSelfService Plus server in your organization.

ADSelfService Plus mobile app can be configured in three ways:

i. Manual configuration by user:

To configure their ADSelfService Plus mobile app manually, users have to perform the following steps:

ii. Configuration via QR code:

To automatically configure the ADSelfService Plus mobile app via QR code, users have to follow these steps:

Note: If you have configured the Access URL in the connection settings of ADSelfService Plus, then that URL will be automatically used in the QR code. For more information about Access URL, please click here.

iii. Configuration via Mobile App Deployment feature (Only for iOS):

The Mobile app deployment feature of ADSelfService Plus lets you remotely install and the ADSelfService Plus mobile app on the mobile devices of users. For this, the first step is to install MDM profiles in these devices. The next step is to install the mobile app on these devices remotely and configure the server settings.

To do this:
Launching the Mobile Web App:

The Mobile Web App can be launched from the web browser of any mobile device. To access ADSelfService Plus' Mobile Web App:

The following functionalities are supported by the mobile apps:


5. Stopping ADSelfService Plus


Your request has been submitted to the ADSelfService Plus technical support team. Our technical support people will assist you at the earliest.


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