ServiceDesk Plus MSP Cloud Masterclass 2026 — A course

Free, expert-led video lessons with Q&As, summaries, and quizzes.

Welcome to the 2026 Masterclass series, designed to help you get the most out of your ServiceDesk Plus MSP Cloud application. Each lesson focuses on a specific module and provides in-depth training on configurations, automations, customizations, and more. A new lesson will drop every month.

In this course, you will:

Learn directly from product experts with in-depth video lessons.
Get access to lesson summaries and useful resources.
Reinforce your learning with short quizzes after each lesson.
Get answers to all your questions.

Why should you register for this course?

Master MSP-specific configurations

Get your MSP service desk ready from day one.

Run a profitable MSP business

Turn service delivery into a measurable revenue stream.

Automate across the entire service life cycle

Minimize manual work and keep your service desk running like clockwork.

Deploy end-to-end ITSM for your customers

Go beyond ticketing and deliver structured, audit-ready ITSM to every customer.

Gain full visibility into client assets and infrastructure

Build a connected IT asset inventory that reflects the real state of every client environment.

Leverage AI to work faster and smarter

Bring AI into every step of your support workflow.

How it works

Expert-led ServiceDesk Plus training sessions

Step 1

Click on Register now to enroll for the Masterclass. After clicking, you will be redirected to the TrainerCentral portal where this Masterclass is hosted and available for free.

Step 2

Select Enroll, add your details in the signup form, and click on Submit.

Step 3

You are registered and can start learning. New lessons will drop every month, and you will be notified when the lesson is available.

Step 4

Once you complete the course, you will automatically receive a Masterclass completion certificate to your registered email address, from TrainerCentral.

Agenda

May: Lay the foundation for a scalable MSP service desk with ServiceDesk Plus MSP Cloud

June: Streamline billing and business operations with PSA capabilities in ServiceDesk Plus MSP Cloud

July: Put automation and AI to work across your MSP service desk using ServiceDesk Plus MSP Cloud

August: Set up a structured, client-ready service catalog using ServiceDesk Plus MSP Cloud

September: Build powerful, end-to-end incident workflows for your customers in ServiceDesk Plus MSP Cloud

October: Take control of changes, releases, and client projects using ServiceDesk Plus MSP Cloud

November: Achieve complete asset visibility and CMDB accuracy across all customer accounts with ServiceDesk Plus MSP Cloud