# Drive IT and enterprise initiatives to success with ITIL project management Hit every milestone when implementing large-scale, time-bound projects. Manage resources and delegate tasks efficiently while acing your project goals. ## IT project management essentials for successful digital initiatives ![IT project management essentials](https://www.manageengine.com/products/service-desk/itsm/images/project-management-essentials.png) - Manage every project in one place and onboard relevant stakeholders. - Map out your project's goals as milestones and tasks. - Visualize progress effortlessly with Gantt charts and Kanban views. - Delegate tasks thoughtfully and efficiently by tracking resource allocation and costs. - Ensure success by integrating with core ITSM practices. - Extract insights and course-correct with intuitive reports and dashboards. ## Lay the groundwork from strategy to delivery to drive successful IT projects Organize, track, and optimize IT projects to accelerate value delivery. Whether managing cybersecurity initiatives or upgrading networks and servers, IT project managers can set a clear roadmap, assign responsibilities, allocate resources efficiently, and gain end-to-end visibility, ensuring higher project success rates. ## Set IT projects up for success by collaborating with team members and clearly delegating responsibilities Collaborate effortlessly by including members from various teams with Project Roles. Apart from predefined roles, create custom Project Roles with fine-grained access permissions and associate them to named users to establish better governance and accountability. ![ITIL project management software](https://www.manageengine.com/products/service-desk/itsm/images/itil-project-management-software.png) ## Steer complex IT projects with confidence by breaking them down into clear, achievable steps Set the course with well-defined milestones that mark critical project events and track key deadlines. Further, accelerate execution by breaking down milestones into tasks while mapping their dependencies. Gain clarity on the sequence of execution and streamline IT initiatives for seamless project delivery. ![ITIL project management tracking software](https://www.manageengine.com/products/service-desk/itsm/images/it-project-tracking.png) ## Keep projects on track by visualizing work items with Gantt charts and Kanban boards Sketch out milestone-task dependencies, track progress, and adapt to changing priorities seamlessly with Gantt charts. Further, organize work items based on priority, status, and ownership using Kanban boards. ![IT project visualization](https://www.manageengine.com/products/service-desk/itsm/images/it-project-visualization.png) ## Distribute work evenly based on resource availability and achieve optimal results Fast-track implementation by visually identifying workload imbalances, including under-utilization or over-utilization of resources, and quickly reallocate tasks to maximize efficiency. Further, prevent time and cost overruns by accurately recording the time and cost efforts of technicians with Timesheets. ![Task allocation](https://www.manageengine.com/products/service-desk/itsm/images/task-allocation.png) ## Align IT projects with ITSM practices for superior service experiences From carrying out large-scale digital transformation to resolving unexpected service outages, maintaining context is essential to streamlining service efforts. By simply associating incidents, changes, and releases with IT projects, service teams gain complete visibility in a single window, ensuring coherent ITSM operations. ![ITSM practices integration](https://www.manageengine.com/products/service-desk/itsm/images/itsm-practices-integration.png) ## Assess the state of IT projects in-depth and facilitate continuous performance improvement Whether tracking resource utilization or team productivity, monitoring crucial metrics is essential to identify bottlenecks and keep IT projects on course. Employ prebuilt reports and dashboards to track key IT project KPIs. You can also customize them to meet your unique requirements. ![ITIL project management software dashboard](https://www.manageengine.com/products/service-desk/itsm/images/it-project-management-dashboard.png) ## Other features to govern your IT projects seamlessly ### Better plan IT projects by gathering contextual information Collect accurate information, from the scope to the duration to the cost, create milestones, map tasks, and loop in expert members with Project Templates. ### Embed no-code automations into your IT projects From assigning tasks to keeping stakeholders informed and enabling last-mile customizations, perform condition-based actions to meet your requirements. ## Other ServiceDesk Plus capabilities you might be interested in ### [Incident management](https://www.manageengine.com/products/service-desk/it-incident-management/?it-pm) Accelerate incident response and resolution with contextual information, AI-driven triaging, and powerful visual workflows. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [Change management](https://www.manageengine.com/products/service-desk/it-change-management/change-management-software.html?it-pm) Devise and deploy risk-free IT changes with automated, visual workflows and an integrated CMDB while streamlining CAB approvals. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [Release management](https://www.manageengine.com/products/service-desk/it-release-management/it-release-management-software.html?it-pm) Build, test, and deploy releases in tandem with changes and projects to minimize risks and increase transparency. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ### [Explore more features](https://www.manageengine.com/products/service-desk/help-desk-features.html?rel-fea) Optimize and streamline all facets of your IT service management operations with purpose-built, out-of-the-box modules. ![](https://cdn.manageengine.com/products/service-desk/ai/images/arrow.svg) ## Frequently asked questions ### 1. What is ITIL project management? ITIL project management entails the process of planning, organizing, implementing, and monitoring IT initiatives across the digital enterprise. With a focus on the service transition stage of ITIL principles, IT teams can minimize risk while undertaking IT projects, enhancing success rates and aligning them with business objectives.