The cloud version of ServiceDesk Plus now integrates with Azure OpenAI, giving teams the flexibility to choose Azure OpenAI as their preferred GenAI service to bring intelligence into their service management. This integration helps technicians

With the shift towards an autonomous digital workforce slowly gaining momentum, we were curious to explore how ITSM leaders are responding to the emergence of AI agents. That's why we surveyed 300 ITSM leaders in the United Kingdom to

The all-new solution genelrator for Zia will now allow technicians to generate detailed solutions comprising relevant titles, descriptions, and even keywords. Technicians no longer need to draft solutions manually from scratch. Instead, they can simply

Poor visibility into your IT infrastructure? Long mean time to resolution? Constant alert fatigue and firefighting that never gets old? Not only is this a mouthful—but it's also a painful reality for IT teams. What if we said that all this can be tackled

IT leaders are constantly under pressure to cut costs without sacrificing service quality, and cost per ticket is a critical metric in that balancing act. Our latest article explores what really drives cost per ticket and why it’s time to rethink how you measure