# ServiceDesk Plus support

Get all the help that you need

## Technical support

### Cloud

- [Submit support request](https://www.manageengine.com/products/service-desk/cloud/request-helpdesk-support.html)
- [FAQ](https://www.manageengine.com/products/service-desk/cloud/faq/)
- [Feedback](https://www.manageengine.com/products/service-desk/cloud/submit-feedback.html)
- API guide - [V1](https://api-sdpondemand.wiki.zoho.com/) | [V3](https://www.manageengine.com/products/service-desk/sdpod-v3-api/SDPOD-V3-API.html)
- [Product videos](https://www.manageengine.com/products/service-desk/itsm-videos/servicedesk-plus-training-tutorials.html)
- [Masterclass 2026](https://www.manageengine.com/products/service-desk/cloud/masterclass/?sdp-support)
- [Supported languages](https://www.manageengine.com/products/service-desk/cloud/multi-language-help-desk.html)
- ![Premium support](https://www.manageengine.com/products/service-desk/images/premium-support.svg) [Premium support](https://www.manageengine.com/products/service-desk/premium-support.html)
- ![Admin guide](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/admin-guide-icon.png) [Admin guide](https://help.sdpondemand.com/home)
- [Forums](https://pitstop.manageengine.com/portal/en/community/servicedesk-plus-cloud)
- [Training program](https://www.manageengine.com/products/service-desk/cloud/help-desk-training.html)
- [ESM - Admin Guide](https://help.sdpondemand.com/esm)
- [ITSM videos](https://www.manageengine.com/products/service-desk/itsm-videos/)
- [Getting started](https://sdpcloud-getting-started.helpdocsonline.com/home)
- ![Major releases](https://www.manageengine.com/products/service-desk/images/major-release.svg) [Major releases](https://www.manageengine.com/products/service-desk/sdp-new-release.html)
- ![Professional services](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/proffessional-service-icon.png) [Professional services](https://www.manageengine.com/products/service-desk/professional-services.html)

### On-premises

- [Submit support request](https://www.manageengine.com/products/service-desk/on-premises/request-helpdesk-support.html)
- [FAQ](https://pitstop.manageengine.com/portal/en/kb/servicedesk-plus/issues)
- [Known issues](http://www.manageengine.com/products/service-desk/known-issues.html)
- [Product videos](https://www.manageengine.com/products/service-desk/itsm-videos/servicedesk-plus-training-tutorials.html)
- [Performance guide](https://help.servicedeskplus.com/general-features/performance-guide.html)
- [Quick start guide](https://download.manageengine.com/products/service-desk/quick-start-guide-servicedesk-plus.pdf)
- [Security advisory](https://www.manageengine.com/products/service-desk/security-advisory.html)
- [Masterclass 2026](https://www.manageengine.com/products/service-desk/on-premises/masterclass/?sdp-support)
- [Security policy](https://www.manageengine.com/products/service-desk/sdp-security-policy.html)
- ![Major releases](https://www.manageengine.com/products/service-desk/images/major-release.svg) [Major releases](https://www.manageengine.com/products/service-desk/sdp-new-release.html)
- ![Premium support](https://www.manageengine.com/products/service-desk/images/premium-support.svg) [Premium support](https://www.manageengine.com/products/service-desk/premium-support.html)
- ![Migration support](https://www.manageengine.com/products/service-desk/images/migration-support.svg) [Migration support](https://www.manageengine.com/products/service-desk/servicedesk-plus-migration.html)
- ![Admin guide](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/admin-guide-icon.png) [Admin guide](https://help.servicedeskplus.com/index.html)
- [User guide](https://userguide.servicedeskplus.com/)
- [Forums](https://pitstop.manageengine.com/portal/en/community/servicedesk-plus)
- [Troubleshooting](https://pitstop.manageengine.com/portal/en/kb/servicedesk-plus/issues)
- [Join web conference](http://meeting.zoho.com/login/join.jsp?src=alias/)
- [Tips & tricks](https://www.manageengine.com/products/service-desk/help-desk-software/help-desk-software-tips-tricks.html)
- [Best practices guide](https://download.manageengine.com/products/service-desk/servicedesk-plus-installation-best-practices-guide.pdf)
- [ITSM videos](https://www.manageengine.com/products/service-desk/itsm-videos/)
- [ITSM cares](https://www.manageengine.com/products/service-desk/support/itsm-cares.html)
- [Supported languages](https://www.manageengine.com/products/service-desk/on-premises/multi-lingual-help-desk.html)
- [Troubleshoot OAuth issues](https://www.manageengine.com/products/service-desk/troubleshooting/oauth-troubleshooting-guide-for-mail-servers.html)
- ![Professional services](https://cdn.manageengine.com/sites/meweb/images/service-desk/images/proffessional-service-icon.png) [Professional services](https://www.manageengine.com/products/service-desk/professional-services.html)

## Features factory

### Cloud

- [What's in next release?](https://www.manageengine.com/products/service-desk/cloud/help-desk-software-roadmap.html)
- [New releases](https://www.manageengine.com/products/service-desk/cloud/whats-new.html)
- [Submit feature request](https://www.manageengine.com/products/service-desk/cloud/submit-feature-request.html)
- [Configure live chat](https://livechatsdpondemand.wiki.zoho.com/)

### On-premises

- [What's in next release?](https://help.servicedeskplus.com/roadmap.html)
- [Submit feature request](https://www.manageengine.com/products/service-desk/on-premises/submit-feature-request.html)
- [Features list](https://creatorapp.zoho.com/servicedeskplus/sdp-known-issues/report-perma/SDP_Features)

## Contact support

### On-premises

- Toll-free number: [+1.888.720.9500](tel:+1.888.720.9500)
- United States: [+1.408.916.9300](tel:+1.408.916.9300)
- United Kingdom: [+44.203.7692257](tel:+44.203.7692257)
- Australia: [+61.2.6232.0073](tel:+61.2.6232.0073)
- India: [+91.44696.56092](tel:+91.44696.56092)
- Email: [support@servicedeskplus.com](mailto:support@servicedeskplus.com)

### Cloud

- Toll-free number: [+1.888.720.9500](tel:+1.888.720.9500)
- US: [+1.925.315.5706](tel:+1.925.315.5706)
- UK: [+44.203.7693862](tel:+44.203.7693862)
- Australia: [+61.2.7209.4385](tel:+61.2.7209.4385)
- India: [+91.044696.56191](tel:+91.044696.56191)
- Email: [servicedeskplus-cloud-support@manageengine.com](mailto:servicedeskplus-cloud-support@manageengine.com)

[![Live chat](https://www.manageengine.com/products/service-desk/images/supp-live-chat.png)](https://salesiq.zoho.com/signaturesupport.ls?widgetcode=f97f84e635e0fe2398e0bb1c08bbaf4852feb05ad7c9ac3c8b77a828feca4c90)

[![knowledge-and-help-center](https://www.manageengine.com/products/service-desk/images/knowledge-help-center.jpg)](https://pitstop.manageengine.com/portal/home)

[![customization-and-automization](https://www.manageengine.com/products/service-desk/images/customization-and-automization.png)](https://pitstop.manageengine.com/portal/kb/servicedesk-plus/customisations-automations)