Take the first step towards
world-class customer support
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Multi-Channel SupportEmail, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Request Tracking & AutomationAutomates the process of creating, organizing, tracking requests into a seamless process.
Business UnitsLets each division of your organization define their product or service specific configuration and work as independent units.
Account & Contact ManagementManage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy and so on.
Knowledge BaseStop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Self-service PortalDeploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Contracts & SLA ManagementManage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Time Tracking & BillingTrack the time spent for all customers at one place. Use filters to drill down the time entries.
Reports, Dashboards & KPIsGet to know every information of your help desk through intuitive & real time Reports & Dashboards.
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
3 business units
10 business units
Platforms: Windows XP, Windows Vista, Windows 7+, Linux
Browsers: Internet Explorer 9+, Firefox, Chrome
Servers: Windows 2000 / 2003, Windows 2008 R2 (32 bit, 64 bit), Linux Servers, VM Ware
Database: PostgreSQL 9.2, MSSQL 2003, 2005, 2008, 2008 R2, 2012, MySQL 4.0
