Say goodbye to support-related woes
SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Learn moreAutomates the process of creating, organizing, tracking requests into a seamless process.
Learn moreLets each division of your organization define their product or service specific configuration and work as independent units.
Learn moreManage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Learn moreStop losing productivity on repetitive queries; Make first-call resolution a reality. Build your knowledge base easily, group solutions by topics to facilitate easier access.
Learn moreDeploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Learn moreManage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Learn moreTrack the time spent for all customers at one place. Use filters to drill down the time entries.
Learn moreGet to know every information of your help desk through intuitive & real time Reports & Dashboards.
Learn more
Mobile access for Support Reps who need to access SupportCenter Plus via Smartphones. The Mobile Client is compatible with iPhone, Android, Blackberry and other smart phones.
Make your users feel at ease by presenting to them an interface in their own language. SupportCenter Plus is available in 16 languages.
Lets applications in your organization talk to SupportCenter Plus and exchange data using SupportCenter Plus APIs.
