Customer support managers need intelligent reporting to make accurate decisions and this is possible only if they have quick access to operational data.
Important metrics such as turnaround time, agent worklog time, and customer satisfaction level, etc. can offer key insights on operations. But this data is mostly accessible via complex database queries. As a result, support managers often miss out on the insights and analytics they need to make effective decisions.
The advanced analytics platform gives you a high level view of these metrics, with the ability to drill-down into specifics. Create intuitive reports and view live dashboards easily and flexibly without writing lengthy database queries.
