# ServiceDesk Plus Integration

## Frequently Asked Questions

- **How to integrate Remote Access Plus with ServiceDesk Plus?**  
  Integrating the two solutions is a simple process of generating an API key and uploading. Follow this [link](https://www.manageengine.com/remote-desktop-management/rap-sdp-integration.html) for steps to integrate.

- **How does ServiceDesk Plus identify new assets after the migration?**  
  New assets are identified based on the following criteria:
  1. Resource ID
  2. Service Tag
  3. Workstation Name  

  Follow this [link](https://help.servicedeskplus.com/general-features/identify_machine_uniqueness.html) to know more about this migration.

- **Is the integration available for cloud versions of Remote Access Plus and ServiceDesk Plus?**  
  As of now, the integration is available only for on-premises versions. Integration for cloud versions is in progress and will be launched in the upcoming releases.

- **How to move the Remote Access Plus managed assets to ServiceDesk Plus?**  
  To move the Remote Access Plus managed assets to ServiceDesk Plus, log in to the Remote Access Plus console using admin credentials.
  1. Navigate to **Agent -> Scope of Management -> Computers**
  2. From the list, select the computers that you want to move. Next, click on **Remove Computer(s)**
  3. Click **OK** on the pop-up and the selected computers will be removed.